Statistics for managers Term Paper Example | Topics and Well Written Essays - 2000 words

Statistics for managers - Term Paper Example Several empirical studies have highlighted the effect of expectations on customer satisfaction.  The overall conclusion drawn from these studies is that expectations influence customer satisfaction, and the effect can be positive, negative or non-existent.  But it can also be concluded that the positive as well as the negative effect of expectations on customer satisfaction is minimal. We believe partly that expectations is such a complex concept that it is hard to achieve reliable and valid measures, and partly that expectations as a concept does not have a conclusive influence on the formation of customer satisfaction.  We suggest that expectations be dismissed from customer satisfaction measurement instruments in the future.  We state that perceived quality is one of the primary drivers of customer satisfaction. Several empirical studies support these viewpoints.  We agree with Gronross (1993,p.  61) that "it does not seem possible to make independent measurement of customer expectations ...  It seems valid, at least in certain situations, to develop measurement models based on customer experiences of quality only".  Cronin and Taylor (1992) and Liljander and Strandvik (1992) take the same view. First, an experiment where the relationships between expectations, perceived quality and customer satisfaction were studied, using the methodology from the Swedish and American customer satisfaction index.  Second, a customer satisfaction survey, using the methodology for the new European customer satisfaction index (ECSI). The purpose is also to highlight whether buying behavior, described by a set of relevant product category characteristics (price, complexity and sign value), has any influence on the relationship between perceived quality and customer satisfaction, and if so, how strong this influence is.  Do some buying

African American Theatre 2 Essay Example for Free

African American Theatre 2 Essay African American Theater started out, hundreds of years ago, as a foundation of amusement for the black community. The theater was a place where African Americans, equally men and women, could work, study, and perfect their expertise. The beginning of African American theater set in motion back in the 1830’s, and it eventually became one of America’s most prevalent sources of entertainment Over the course of over one and a half decades, there has been an apparent transformation within the dominion of African American theater. For example, African Americans have prevailed over the intense burden of subjugation in forms such as political affairs, comfortable residency and most significantly, equal human rights. One of the most apparent leisure pursuits that were in remission from African-Americans came in the appearance of the performing arts, more particularly film. During this time, the society in general would not permit, for example, blacks to drink from the same water fountain, so to share the same onstage experiences or television effects was, without a doubt, not even simply prohibited but unheard of. However, as time went by, the potency of the hopeful African American actors and actresses weighed down the greater part of the general society, and society ceased being able to keep African Americans from appearing on stage and on television. For the longest time, the stage became and stayed the only way for African Americans to communicate the deep sorrow and oppression that the society, particularly the white population, had placed in front of them. Through acting, in addition to both singing and dancing, African Americans were able to, mentally and spiritually, go to a place that no tormenter could find them. With this new form of communication, African Americans found a new method of endurance, and acting was the fundamental technique. Even though the African American actors and actresses were forced to take the road of continued existence in the theater to gain self contentment, it was, as an understatement, not unproblematic. For the longest moments in time, African American actors and actresses were not permitted to step foot on stage. However, black actors were instead ridiculed by Caucasian actors in what they called black face. Black face was a performance where white actors and actresses would literally conceal their faces with black paint and makeup, so as to imitate an African American actor. From this falsification of the hopeful actors, derogatory names such as Tom, Mulatto, Mammy, Coon, and Buck resulted. Similar to Black Face, there was what is called Minstrel Shows. Minstrel shows, which consisted of comic skits, variety acts, dancing, and music, ridiculed and made fun of African Americans in the most disapproving ways. According to these shows, black people were looked upon as ignorant, lazy, and unreasonable, but also cheerful and melodious. Broadway, which is the heart of theater for Americans, had been closed to blacks for more than a decade. However, this was only until the African American musical â€Å"Shuffle Along† turned out to be a runaway success, which some historians believe was the beginning of the Harlem Renaissance. The first African American play to be produced on Broadway was The Chip Womans Fortune in 1923, written by Willis Richardson. In the year of 1959, Lorraine Hansberry, a famous playwright, became the first African American woman to have her play produced and performed on Broadway. Hansberry’s play, titled A Raisin in the Sun, became an outlet for a continual assembly of plays by African American playwrights who often brought their own individual occurrences in the great effort in opposition to racial discrimination to the theater plays that they produced. . By the revolving of this period, the minstrel show enjoyed but a shadow of its former popularity, having been replaced for the most part by vaudeville. It survived as professional entertainment until about 1910; amateur performances continued until the 1960s in high schools, fraternities, and local theaters. As blacks began to score legal and social victories against racism and to successfully assert political power, minstrelsy lost popularity. The typical minstrel performance followed a three-act structure. The troupe first danced onto stage then exchanged wisecracks and sang songs. The second part featured a variety of entertainments, including the pun-filled stump speech. The final act consisted of a slapstick musical plantation skit or a send-up of a popular play. Minstrel songs and sketches featured several stock characters, most popularly the slave and the dandy. These were further divided into sub-archetypes such as the mammy, her counterpart the old darky, the provocative mulatto wench, and the black soldier. Minstrels claimed that their songs and dances were authentically black, although the extent of the black influence remains debated. Spirituals (known as jubilees) entered the repertoire in the 1870s, marking the first undeniably black music to be used in minstrelsy. Blackface minstrelsy was the first distinctly American theatrical form. In the 1830s and 1840s, it was at the core of the rise of an American music industry, and for several decades it provided the lens through which white America saw black America. On the one hand, it had strong racist aspects; on the other, it afforded white Americans a singular and broad awareness of significant aspects of African American culture.

Achilles: The Tragic Hero Essay -- The Iliad Essays

When researching heroes of classic literature it is impossible to ignore Achilles from The Iliad by Homer. Starting from the time that his mother Thetis dipped him in the River Styx, making his body practically invincible, it was obvious that the Greeks had a hero in the making (Achilles, 173). His physical strength and persistence to extinguish the Trojan society is untouched by any other figure in mythology (Achilles, 173). In The Iliad Achilles is not only a hero, but a tragic hero who experiences a downfall and realizes that it is a direct result of his actions. Along with this basic definition of what it means to be a tragic hero, there are also three notable characteristics. Tragic heroes exhibit â€Å"fatal ignorance†, are â€Å"prompted by will or circumstance†, and are involved in a â€Å"binding obligation† (Merriam-Webster's Encyclopedia of Literature, 1126). These three aspects can be synthesized into the idea that tragic heroes make one or more errors, resulting from ignorance or a personal impediment and are obligated to live out their error(s) in the form of a downfall. Achilles in The Iliad by Homer is a tragic hero because he exhibits â€Å"fatal ignorance†, is â€Å"prompted by will or circumstance†, and is involved in a â€Å"binding obligation† throughout the entire poem. Achilles is a tragic hero because he displays ignorance towards his surroundings in The Iliad. At the beginning of the epic, â€Å"Achilles is presented with not one but two fates: to die gloriously at Troy or to live anonymously at home† (Harris, 262). With this decision Achilles decides to join the Greek forces and go to war against Troy. This, of course, guarantees his pre-mature death and proves how illogical and unstable his mind was during this time, for h... ... made poor decisions that led to his downfall and could have easily prevented himself from his early death in the Trojan War; this makes him a tragic hero in The Iliad. Works Cited "Achilles." Epics for Students. Ed. Marie Lazzari. Detroit: Gale, 1997. 173. Print. Hamilton, Edith. Mythology: Timeless Tales of Gods and Heroes. Warner Books ed. New York: Warner, 1999. Print. Harris, Stephen L., and Gloria Platzer. Classical Mythology: Images and Insights. 2nd ed. N.p.: Mayfield Publishing Co., 1998. Print. Homer. The Iliad. Trans. W. H. D. Rouse. New York: New American Library, 2007. Print. Knox, Bernard. "Achilles." Classical and Medieval Literature Criticism. Ed. Lynn M. Zott. Vol. 61. Detroit: Gale, 1990. 129-50. Literature Resource Center. Web. 11 Oct. 2015. Merriam-Webster's Encyclopedia of Literature. Springfield: Merriam-Webster, 1995. Print.

Smith Consulting Project

These reviews will bring awareness to the employees that their efforts (or lack of) have not gone unnoticed. They will realize that their performance level is directly proportional to the bonus, so instinctively, employees will strive to do their best in order to maximize the rewards. Encourage employees to further education, or seek professional certifications by offering tuition reimbursement, and bonus or salary perks for successful completion of degrees or certifications. This will let the employee know that the company is willing to invest in him or her, and by extension, he or she is considered an asset.Form an employee relations committee which will plan social activities for employees to take part in. Possible events include: Potluck lunch, Christmas dinner, Charity endeavors (food, clothes, and book drives, etc. ), community cleanups, etc. This is an opportunity for staff members of varied levels to come together and socialize without the constraints of bureaucracy or compan y politics. Clients Engagement Approach can be extended to include the way that a company interacts with its Clients. Similar to the Employee Relationship, the company must find a way to keep Clients happy, and loyal.Failure to do this could result in negative reviews, loss of clients, loss of business, and loss of revenues. The trickle-down effect of this can be disastrous as the company may have to lay off staff in response to decreased income. With this in mind, it is extremely important to maintain good client relations. To achieve this, the company must be mindful to do the following: Obtain clear directives from the client in terms of their expectations. When in doubt, do not hesitate to follow up with the client for clarification. This ensures that both parties are on the same page and prevents miscommunication which can lead to inflict.Always communicate respectively with the client. Always keep an open line of communication. It is extremely frustrating when a client is unab le to contact his or her service provider. Deliver products on time. This fosters reliability and loyalty. Software Development Definition The formal definition of software is a set of written computer interpreted instruction dictating how to process data input and output. The development of software is the process of creating the written set of instructions that meet the requested specification requirements according to customer need.The software development life cycle is the development model to achieve a practical product fitting the description of the specification requirements. The development end-goal is to produce a product that is easily maintainable, productive, and dependable. Methodologies Scrum is the principal software development methodology in practice by Smith Consulting for new software development requests. Scrum is an agile development methodology involving development teams working in unison independent of each other and at the same time interdependent on each te am's work (Tech Target, 2007).The Scrum methodology spawns developmental decisions as a result of active software creation, directing and guiding the development team task to keep on the project timeline and according to specification. The Lean Software Development approach is Smith Consulting secondary software development method in practice. The consideration of the Lean methodology for development is in regard to redevelopment or version upgrade to existing software products. The Lean methodology is a derivative of a project management approach originally developed by the Toyota Motor Corporation (MANS, 2012).The purpose of the Lean approach is to develop a more robust and efficient software product. The development technique is to achieve a reduction in processing overhead. Rework includes removing invaluable features and employing modern coding technique to improve overall program flow. Project Management Project management is a critical function because the prosperity of the e ntire organization depends on it. Since the success of project management depends on the leaders of this company, they should possess a clear business vision that includes IT and business experience.This vision should be established at the ginning of the project and should clarify what is in and outside the scope of the project. The most efficient engagement approach should be one that includes a good line of communication with stakeholders including end-users. These stakeholders should be tasked to show commitment to the project by agreeing to a contract. The project management process should be divided into manageable pieces that are easier to easier to understand and manage. Proper management also includes ensuring the required tools and manpower is available to the teams.The contract should clearly identify who has what responsibility and how they are to be accomplished. Other requirements include: Ensure each process has someone responsible for managing it Identify who is respo nsible for managing costs Identify who and how many analysts and what their functions are Identify contract programmer costs The project will be reviewed on a weekly basis to identify if the company is still on the correct course and if any additional changes or if any previously unknown problems have arrived. Reviews are also a good time to find if any of the key player's ideas have changed and how to approach it if at all.For this project I recommend selecting omen independent of the project to conduct these reviews. Single systems not one-size-fits-all The reason why a single system is not likely to be a one-size-fits-all solution is because you for one have a lot of areas that needs to be addressed. Now, when you look at the legal field in today's world it I becoming increasingly technical-dominated by the availability of technologies that are specific to the legal field as well as the tangible type improvements for both the efficiency and productivity when solutions are impleme nted in many firm's especially law firms.For the firm's broad services you ill have to come up with decisions to purchase and implement specific technologies because it's a heavy part of them all, and the reason for this is because if you choose and well as put in the wrong solutions in place. The work environment will suffer as the staff will also struggle to adapt to the software that is being used, ultimately not taking full advantage of the software or worst case scenario by abandoning the whole system altogether. Another reason why a single system will not likely be a one-size- fits-all is because you will need different systems to be in place like: PracticeManagement Software, and Storing Information and Automation. The biggest reason why a single system is not likely to be a one-size-fits-all is because it will most likely lack the depth of functionality, so by this being said the firm will be looking to find more than one type of solution when it comes down to finding more t han one practice area. One other difference is the level of customization because the one- size-fits-all provides for both front-end as well as back-end but lacks areas and you will need to find a better way to implement everything to work and function properly. Program Specification GuidelinesThis portion of the document should act as a guide for Smith Systems Consulting Software Developers to adhere to closely during the software development phase. This guide will help to streamline the company's way of determining requirements, and incorporating them into the developing program. The uniformed approach will ensure that the same level of care and attention is bestowed on all of Smith Systems Consulting projects – no matter what size or budget. Stakeholders A project's stakeholder is anyone who will be affected by, or who has an interest in the project's progress and execution.Stakeholders in a systems development project usually include (but are not limited to) the project's users, Information Technology department, the affected department(s)'s manager, members of the company's upper management, the chief financial officer (SCOFF), and the company's president. Prior to entering the requirements elicitation phase of the project, it is imperative for the development team to make a list of all stakeholders, as they will play an important role in defining the system's requirements.User Requirements User requirements refer to the unique functionality aspects of a system that are accessory for the user to accomplish his or her Job. In order for the programmer or system developer to fully understand what the resulting program is meant to do, it is important to discuss the functionality details with those who know the operation best – the users. The users will provide in-depth and clear understanding of the inner- workings of the system as well as the crucial tools and functions that are necessary for optimal performance.The development team should be p repared to use various methods to elicit the requirements so that feedback is gathered from all of the users that were nitpicked for the task. Some common methods for gathering requirements are surveys and face to face interviews. Where necessary, the developer should also be prepared to offer an anonymous system to collect requirements in order to protect the identity of the user – should they so desire that mode. The users play a profound role in system development.By offering different avenues for feedback and requirements retrieval the company is maximizing the amount of data it receives and therefore ensuring that all bases are covered in the resulting product. Once the business development plan has been created it is important to consult with the users again. This ensures that the requested functionality and tools are accounted for and helps to prevent any costly misunderstandings in the future. System Security Requirements To describe the security requirements in the c ompany's policy it must first define in detail what data it is expected to handle.This requires working closely with the clients to gain an understanding of the confidentiality and importance of data. Once that is established, and then the types of employees who will have access to certain levels of data should be clearly described in terms of security levels. System Security sting will focus on the following tasks: Sign-on procedures This determines the security of passwords and defines when and how often users are expected to change them. Password reset methods will also be defined in the policy.In addition a method of accessing the system through back-door methods should be described as a means of access in case of an emergency. Database security Access to the database is described here. This highlights which users have access to applicable data and which are designed on a need to know basis. Physical security Here the physical security of the equipment associated with the busine ss to include reward such as workstations and servers are described. Cameras will be installed at strategic locations along with bagged access points to minimize the possibility of the theft of physical property.Third-party tools Establish an understanding with vendors to ensure their continued partnership is dependent on their ability to match our system security standards. Test environment A secure test environment ensures that only required personnel have access to the testing environment. Additionally, a test environment is a safe environment to prepare changes before officially rolling them out to the company as a whole. The yester security of Smith Consulting will require compliance with semi-annual evaluations from an outside source to determine an evaluation of security precautions, procedures, and vulnerabilities.The results of the evaluation are to be maintained along with the policy instruction so that the requirements of future evaluations can be validated against past t ests. Software Platform Compatibility Requirements Software compatibility is an important part of the process of software development. Compatibility is first determined by which operating system(s) the software to be developed will be designed to run on successfully. A determining factor may be what system the company is using now or what the computer they may be using in the future.For example, there may be some issues with Windows XP but the company may be set to release Windows 8 machines as part of the role-out of the new software. In this case it is best to design software compatibility for the Windows 8 machines. The same can be said with servers if the software will be network based. Additionally the company may consider running their services from the cloud. In this case the software compatibility may be no more than ensuring a compatible browser such as Internet Explorer, Firebox or Chrome.Each scenario is different and is precisely one of the reasons why each company will require a customized Software Platform Compatibility Requirement list. Database Application Testing Requirements This section will serve as a generic methodology of Smith Consulting approach to database application testing requirements. The objective is to document a reusable database performance evaluation strategy regardless of database vendor or design specification. Additional testing steps may be applicable per vendor recommendation.Any additional steps are a project plan requirement used in injunction with Smith Consulting guidelines of database verification. The intention of database examination is for conducting a systematic test to validate data structure and data integrity during user software application read write performance testing. Assumptions Database performance testing in conjunction with software application database read write operations assumes the database architecture and structure development is to specification and logically designed.An additional assumption is the development of indexes, views, triggers, stored procedures, and functions exist and the database is available for software unit testing. Data Mapping Data mapping is a validation process to ensure end-user data entry form fields correspond with the mapped database table fields. The expected result of the verification of the retrieved data from application input must be consistent with the outlined data model from the database data dictionary. The only acceptable result will prove data writes to the designated table or tables and is congruent with format, length, and type of the data definition.Stress Testing The purpose of stress testing a database is to understand the performance and reliability during heavy user interaction. Performing a high volume stress test assessment is essential to uncover database bottlenecks resulting in long response times and slow performance. A stress load is performed by simulation of a designated number of application users. The load variance selection shall simulate, according to project specification, the average number of end-users, below average number of end-users, slightly above average number of end-users, and five times the average number of end-users.The load simulation will create scenarios where users concurrently query against and write to the same table and numerous tables across he database. Result failure requires documentation and further evaluation for database optimization. Failure also warrants a hardware design team consultation to determine if the hardware is sufficient to handle the transaction load simulation. Transaction Isolation Transaction isolation verification tests the database reaction during the occurrence of multiple table transactions taking place at the same time. A realistic situation exists where various read write requests will be present concurrently.While the scenario is unavoidable in a multi-user environment the state of the database is at risk during a existing read write reques t. The performance outcome ought to appear as though each database demand executes one right after the other. Depending on the applied transaction isolation level, record locks are set in accordance with the transaction call (Microsoft SQL Server, 2012). The importance of testing transaction isolation validates read and write record locking, how long the locks are held, and the on-screen response time of the simultaneous operations.The transaction isolation testing is a sub-set testing situation of the database load testing. Isolation result documentation hall include the number of transactions, the response time of the transaction, and note the accuracy of the data read write. Data integrity errors must be reported to the database design team as well as the software design team for evaluation. Required submission includes the detailed steps of the data integrity inaccuracy for reproduction of the error.Budgetary Constraints Testing is the most widely used approach to ensure softwar e quality but it also can be the most cost and time-consuming. To ensure the project for Smith Consulting stays in the green for budget concerns the project is scheduled with strict deadlines. Some cost overruns are normal for any project but the goal is to minimize the impact. Wars to accomplish these goals include defining clearly the responsibility of everyone involved with the project with clear methods of holding them accountable for their parts. Setting a financial goal is the best method to maintain a budget constraint.The project budget estimate should be accurately documented for management and the estimate should include when and how to handle costs associated with manpower in the event more help is required. The project statement should include a scope that is clearly defined in the beginning of the project. In situations where budget cuts may affect the ability to complete the project, managers should always start with physical resources before staff cuts. In more dire s ituations (where personnel are at risk) the standard remedy is to fill necessary positions with staff covering other potions to fill in until the financial situation has recovered.This design will ensure the impact on the project for the customer is minimal and will also prove our procedures are detailed. Software Testing To qualify new software for production the development team performs a multitude of readiness tests. Qualified software must pass the following tests: Integration, Compatibility, Functionality, Usability, Security, Load/Stress, Documentation, Implementation, Automation, Support, and, Debugging. The following sections will highlight the various testing methods that Smith Systems Consulting uses to ensure product reliability and competency.Performance Testing Meeting the needs of a company and client is a performance requirement of software engineering. Performance testing is a routine performance evaluation that determines how the system will behave. The behavior co rresponds with the terms of responsiveness along with execution stability under a system initiated workload. One major thing that performance testing can serve well in is to measure, validate, investigate, or even verify all other attributes that are set up within the system such as: the reliability, resource usage, and scalability.To monitor the system's performance, it is important to perform the steps that are highlighted in the following sections. Integration Testing While software is generally produced to perform specific Job functions, it is important and efficiency encouraging to incorporate integration with other applications. For example, an accounting information system would benefit from company database integration, as well as Microsoft Excel and Adobe Acrobat report saving integrations. Lately, it has become commonplace for programs to include software integrations as they incorporate the Software Oriented Architecture platform.With this in mind, it is extremely importa nt for the development team to iron out the integration kinks before the software is released. To ensure that product integrations are functioning properly, the program testers have to: Identify all of the integrated programs and software Determine the associated version numbers that the program is being tested on. For ACH integration, perform in-depth testing. If the integration is not working well, the tester will have to troubleshoot, and possibly contact the product team of the integrated product or service.When the integration is working properly, the version number should be noted. When the program is released to the public, the integrated programs' version numbers that the program has passed the integration tests for should be displayed within its documentation as verification of compliance. Compatibility Testing Within an organization, there are many different platforms and software at use. In order for the company to be successful, all of the information systems must be abl e to communicate with their respective devices.The company's architecture must be built so that this wide web of services, and products are working in tandem with each other, and are able to co-exist in an unobtrusive manner. Ensuring this prevents software incompatibility issues, which can prove to be very costly. As an example, if an organization is only using Microsoft Windows devices, it would not make sense to purchase Office for MAC or other proprietary Apple software that do not integrate with the Microsoft Windows platform.Similarly, if a seer wanted to use the Microsoft Skydive feature which allows them to connect to a remote PC, they will be unhappy to learn that Microsoft Windows 8. 1 does not support this. Performing compatibility testing showcases the limitations of the software and allows the programmer to compile a list of programs and versions which works with the system. Compatibility testing involves: Determining the software that the program is required to maintai n compatibility with. Performing thorough compatibility testing.If the system is found to be incompatible with the software already in place at the organization, the programmer just reevaluate, troubleshoot, and redo the section in question to make sire, Once the software is deemed compatible, the version numbers must be noted for inclusion in the project description documentation. Usability Testing One important factor when running an analysis on a potential client for Smith Systems Consulting is usability. Usability, by definition, are asking the questions is this â€Å"capable of being used† or is it â€Å"convenient and practicable for use† (Usable, 2014).Each organization that SC approaches will answer this question differently. What one company deems as an important and commonly used featured may be impolitely ignored by the next. This is why usability is so important. Another way of looking at usability is trimming the fat. If a company doesn't need certain feat ures than it really should be noted as not needing to be produced. This cuts down on production times and overall costs to the client making a more efficient project in the end.Functionality Testing To follow up with this of course it must be determined what is to be used most commonly and ensure that this is how the client envisioned. What is most important is that organization Smith Systems Consulting is working with feels they are getting apt attention and one certain way to do that is make the client feel as though they've been listened to in the usability and functionality fields. Functionality is defined as â€Å"the particular use or set of uses for which something is designed† (Functionality, 2014).In this notion it is clear that functionality is heavily tied to usability. How something is used is in relation to how it is designed. When Smith Systems Consulting designs their products it is important to keep the user and usability in mind. These are both best accomplis hed by performing speaking with users who will e using the product – especially those who may assist in any beta testing. If the end users and stakeholders provide a clear vision then the project should be nothing less than a success when the developers attain that goal.Load/Stress Testing Each organization that Smith System Consulting will be working with will have their own unique technology environment they will be operating in. The more that SC knows of these environments the more they can consider potential benefits or weakness that can be considered. Once these have been considered then a test environment can be established. What makes a good test environment is running the intended software in mock environment, ideally on a system with near identical computer specs. This would include running on the same operating system and using the same amount of RAM, processing power, and hard drive utilization.Once these parameters have been set then a server / client test can be run – ideally in a virtual environment. Once the program is operating on the network with an average number of computers connected and using the software then it can be fair to say this running a load test – that is a test within normal operating parameters. To fully stress the system would be to mimic running the network at high capacity. This may include either a high number of concurrently connected users or the server carry a high load of responsibilities, such as sharing heavy SQL queries in addition to the software testing.Debugging Debugger or debugging tool is a computer created software program that allows the programmer to test as well as debug other types of programs. Therefore, with debugging the software plays a major factor because when a program is debugged, the programmer will find errors such as missing coding areas when creating the program. For example imagine that a developer created a weeping and he or she wanted to place a picture on it but wonder ed why the picture wouldn't display. Debugging the program can assist the developer with diagnosing and fixing the problem that is causing the program to malfunction.This goes to show that having a debugger is a worth tool for correcting programming errors. Software Security Assessment The purpose of a software security assessment is to identify and expel code vulnerabilities prior to customer delivery. Identifying the presence of a code-layer exposed vulnerability is a fundamental action for conforming to a high standard. A good quality assurance model involves proactive steps to extinguish security flaws. Smith Consulting must guarantee the customer a secure product release and reduce the risk of threat exploitation via a thorough security testing regiment.Definition Software Security Assessment refers to testing criteria to establish threat resistant software. Testing shall demonstrate the software's ability to withstand the attempts of infiltration with mall-intentions. Strategy Examination and assessment validate the absence of typical security errors exposing subjection to threat according to the Common Weakness Enumeration (The MITER Corporation, 2011). Black Box Testing The black box testing strategy involves the use of a testing group with no working knowledge of the software code structure, engineering, or implementation plan (Michael, Van Wok, & Radicchio, 2005).Black box testers employ hostile approach to penetrate an application's security to identify bounds unknown during OSDL design and implementation phases. White Box Testing The white box testing strategy involves an orderly one-to-one validation source code is according to design specification and expected security components exist. The key preference from the black box testing is the assessor possesses an intimate knowledge of application code and construction (Mono, No Date). Analysis scans source code for common development faults identified from the Common Weakness Enumeration.The tester also keeps a lookout for seemingly harmless routines that can act as a back door for intrusion. Authentication Testing Authentication testing is a method of determining if a process or end-user is legitimate. The objective is to understand how the authentication process behaves and use that information to circumnavigate the authentication mechanism. Types of authentication tests are as follows: 1 User Enumeration – a brute force test using a valid user credential to determine if uncovering the authenticating password is possible (SPAS, 2012). Dictionary Testing – a method for determining common words found in a dictionary exist in a user passers (SPAS, 2012). 3 Password Recovery – the method to test the authenticity of a password reset or forgotten password request (SPAS, 2012). 4 Race Condition Testing – identification of multiple processes executing simultaneously that modify the same data (SPAS, 2012). Documentation A good method of documenting process es in Smith Consulting products is to mirror the practices of life-cycle management tools that are in compliance with the Serbians-Cooley Act.A sound business in today's environment should focus their efforts on automation development and documentation processes. Smith Consulting documentation procedures will involve in audit process that will identify who has accessed code and what changes have been made. The documentation process will also include the ability to track what testing and assurance of quality has occurred during the construction of the project. In addition, the procedures will also include the ability to change parts of an existing project that have been determined to fall out of the scope of the goal of the business vision.The idea behind aligning documentation testing procedures with the described Act is to yield rewards such as rework reduction by automating change management aspects of programming within a project (Heavenliest, 2006). In doing so, the replacement of old paper-based software development tools with change management and code-management tools that allow Smith Consulting to monitor change request within the software development process by attaching electronic signatures to the software. This further alps the rework elimination process by verifying that the documentation changes in line with the goals of the business.The different documentation types are listed as: Source Code Unit Test Report Software Test Procedure (provides instruction on how to test each component of a project) Code Explanation Report Implementation At times, in the implementation of test procedures it may become necessary to perform target testing to prove critical functions and reduce the risk of large amounts of rework. Prior to the testing of each unit the developer is required to update the test procedure for conducting each test and record the results as scribed in the documentation procedure.In situation where more tests are required they will be compl eted as needed in order to satisfy those implementation requirements. Developers are required to implement and test development projects in accordance with coding standards and methods outline in the Software Engineering Manual. All unit test results are maintained in the Unit Test Report. Automation The automation method requires that the development framework is separate from the test automation tools. The framework as designed is flexible enough to adapt to changes that the environment or the project may bring.The purpose of utilizing this method is because it is low costing. Implementing the test automation is a full- time effort that requires significant time and up-front investment. Automated tests are scheduled at 1,250, every other day. The only change to the automation procedure is if there is an unforeseen change to the business requirement that suggests a change should be made. Since automation is such an exhaustive task, it is reserved for projects on an enterprise level that expect multiple releases. The approach that Smith Consulting will use for its development projects is Test

How Personal Differences and Preference Can Impact Organizational Ethics Essay

1. Discuss how personal differences and preference can impact organizational ethics. Ethics norms for conduct are that distinguish between acceptable and unacceptable behavior. Also ethics is one of the important things in any kind of organization, and there are values and principles that help individuals distinguish right from wrong. Ethics depend on personality such as every single person has their own personality which based on culture and the way person was raised. Most of the human repeat their parents’ behavior. They watch how their parents act in this or another situation and the same thing they will do in the future. On the other hand, some people refused to respond this behavior and just fallow their own personality. In the broadest sense, ethics refers to the study of moral values, principles, and rules, including the determination of standards of conduct and obligations for individuals and organizations. Although most people acquire their sense of right and wrong during childhood, moral development occurs throughout life and human beings pass through different stages of growth as they mature. Personal differences and preference can impact organizational ethics no matter where you are going to work in the world you will come across a multitude of individual differences and preferences. An individual difference does not affect the individual alone, but everyone around them in an organization. In an organization, there is no way an individual can be treated the same way as the other employees because everyone’s personality is difference. Personal differences and preference in organizations also demonstrate the standard of ethics held by those shaping the culture — whether that standard is articulated in an ethics manual or deduced from behavior, or made visible in the gap between the two. Think of an organization as another ‘being’ with its own set of ethics, which may or may not coincide with each employee’s ethics. While it’s true that organizations are run by people, organizational cultures (and market standards) often seem to take on a life of their own, thus influencing or regulating the behavior of the vast majority of people in them. Interestingly, in an InformationWeek Research survey of 250 Information-Technology and business professionals, only 54-percent say they have a personal code for evaluating the ethical and moral implications of business decisions. Of those who do, 67-percent say it’s based on their company’s code of conduct; only personal experience polled higher (70%). Other studies show that more and more  companies are appointing ethics officers, while high percentages of their employees say they routinely observe unethical behavior at work and are fearful of reporting it. 2. Discuss how organizational policies and procedures can impact ethics. Organizational policies and procedures can impact ethics because good they should be developed and based on good moral ethics. It is an organizations expectation that its employees will know the policies and abide by them. Organizational policies and procedures are usually depending on a guide of company. A guide communicates to the employees witch considered right or wrong. He or she often plays a positive role to make a strong company in ethics and behavior. However, it can also have a negative effect on employees’ behavior which follows organizational ethics. For example, most of the companies create organizational policies and procedures which help employees to do the right decisions. This kind of companies which have organizational policies inspires their employees to do better work and as a result they get a higher position in performance and profits. Also this method make employees make there goals what they planned to rich however all these benefits strengthen the relationship between the organization and all those involved directly or indirectly to its activities. On the other hand, some time in companies you meet people who try to involved organizational politics and procedures, and this kind of personality is a problem for organization. It is because they think organizational politics and procedures of company don’t impact in their personality. Individuals like this can eventually bring a company to bankruptcy. For instance, an employee that does not agree with a company’s policy on property rights may decide to communicate confidential information to a competitor. In brief, organizational policies and procedures are important for any company. It will help managers to do the job and employees will make right decisions. 3. Discuss the ethical dilemmas that Valerie is facing. Valeria Young was a marketing manager at an international cosmetics and fragrance company Wisson. Valerie did not have a U.S. green card, only a special working visa, which allows non–U.S. citizens with unique skills to work in this country for a certain amount of time. Also, the company which she was work on it sponsored her for master degree in Chicago University. The ethical dilemma what Valeria had been facing in Wisson that while she was working there, and she discovered that her boss had been receiving kickbacks from the two fragrance companies around $35.000. This situation was stressful for her because she didn’t know what the right decision. She asked herself should she sacrifice her carrier, education, status, and her coworkers’ future for unethical behavior of her boss. The decision she made would influence her co-workers lives as well as her own. What about ethics? The manager of company Wisson Lionel Waters was a constant example of how not to be ethical in handling business and employees. Instead of being a leader who would help activate ethics mindfulness in others, he was the polar opposite. Some time he canceled meetings or did not show up at all, some of the company’s money was spent for his own good. Waters had never care about his employees or their jobs, all what was he care about it his own successes. To know all of this it was a hard decision for Valeria, she wished she had never seen those papers. It would have been much easier for her to continue her work as usual. 4. Recommend what Valerie should do. Valerie situation is reminding me of immigrants and international students like me. I consider myself to strong ethical person, but if I will in the same situation like she was, I probably will do the same thing. The ethical dilemmas that Valerie was facing were not only about right or wrong, but her decision would affect her job security, interpersonal relations at work, immigration status including her stay in the country, career development including education advancement, promotion, and economic conditions.

Soliloquies of Hamlet

Soliloquies of Hamlet The Soliloquies of HamletAuthors use various literary elements to give insightinto the mental composition of their characters. InShakespeare's "Hamlet, Prince of Denmark," we can traceHamlet's mental process through his soliloquies.Hamlet's first soliloquy reveals him to be thoroughlydisgusted with Gertrude, Claudius, and the world in general."How weary, stale, flat and unprofitable, seem to me all theuses of this world" (1284), he said. He is saddened by thedeath of his father, who he admired as a king and husband tohis mother. His grief over his father's death iscompounded by his mother's hasty marriage to Claudius.Hamlet protests, "a beast, that wants discourse of reason,would have mourn'd longer" (1285). The worst part is thathe cannot tell them how he feels.In his second soliloquy, Hamlet becomes curious andsuspicious after hearing of the ghost. "My father's spiritin arms! All is not well; I doubt some foul play" (1287),he said.HamletHamlet feels that the presence of the ghostin dicates that his father died due to dubious circumstance.After talking with his father's ghost, in the 3rdSoliloquy Hamlet is angered by the news that Claudius hadmurdered his father. Hamlet assures that he will think ofnothing but revenge. "I'll wipe away all trivial fondrecords...and thy commandment all alone shall live withinthe book and volume of my brain" (1296), he proclaims.In Hamlet's fourth soliloquy, his mental state showssigns of declination. He castigates himself for not takingaction to avenge his father. He realizes that he has causeto kill Claudius, but cannot muster the chutzpah to gothrough with it. He said, "Why, what an ass am I! This ismost brave, that I...must, like a whore, unpack my heart...

Potassium Periodic Table of the Elements Facts

Potassium Periodic Table of the Elements Facts Potassium Atomic Number: 19 Potassium Symbol: K on the Periodic Table Potassium Atomic Weight: 39.0983 Discovery: Sir Humphrey Davy 1807 (England) Electron Configuration: [Ar]4s1 Potassium Word Origin: English potash pot ashes; Latin kalium, Arabic qali: alkali. Isotopes: There are 17 isotopes of potassium. Natural potassium is composed of three isotopes, including potassium-40 (0.0118%), a radioactive isotope with a half life of 1.28 x 109 years. Potassium Properties: Potassiums melting point is 63.25Â °C, boiling point is 760Â °C, specific gravity is 0.862 (20Â °C), with a valence of 1. Potassium is one of the most reactive and electropositive of metals. The only metal that is lighter than potassium is lithium. The silvery white metal is soft (easily cut with a knife). The metal must be stored in a mineral oil, such as kerosene, as it oxidizes rapidly in air and catches fire spontaneously when exposed to water. Its decomposition in water evolves hydrogen. Potassium and its salts will color flames violet. Uses: Potash is in high demand as a fertilizer. Potassium, found in most soils, is an element that is essential for plant growth. An alloy of potassium and sodium is used as a heat transfer medium. Potassium salts have many commercial uses. Sources: Potassium is the 7th most abundant element on earth, making up 2.4% of the earths crust, by weight. Potassium is not found free in nature. Potassium was the first metal isolated by electrolysis (Davy, 1807, from caustic potash KOH). Thermal methods (reduction of potassium compounds with C, Si, Na, CaC2) are also used to produce potassium. Sylvite, langbeinite, carnallite, and polyhalite form extensive deposits in ancient lake and sea beds, from which potassium salts can be obtained. In addition to other locations, potash is mined in Germany, Utah, California, and New Mexico. Element Classification: Alkali Metal Potassium Physical Data Density (g/cc): 0.856 Appearance: soft, waxy, silvery-white metal Atomic Radius (pm): 235 Atomic Volume (cc/mol): 45.3 Covalent Radius (pm): 203 Ionic Radius: 133 (1e) Specific Heat (20Â °C J/g mol): 0.753 Fusion Heat (kJ/mol): 102.5 Evaporation Heat (kJ/mol): 2.33 Debye Temperature (Â °K): 100.00 Pauling Negativity Number: 0.82 First Ionizing Energy (kJ/mol): 418.5 Oxidation States: 1 Lattice Structure: Body-Centered Cubic Lattice Constant (Ã…): 5.230 CAS Registry Number: 7440-09-7 References Los Alamos National Laboratory (2001) Crescent Chemical Company (2001) Langes Handbook of Chemistry (1952)

Christian Ethics Essay Sample

Christian Ethics Essay Sample Christian Ethics Essay In our day to day activities, we always strive to meet and satisfy our needs and wants. To many, our opinions come fast but to others, it’s vice versa. Many people fear being judged by the society at large due to their prestige while others care less about what people say about them. Every society has its standards and acting against such often warrants ridicule. What people fail to realize is that harsh judgment in the society can lead to dire casualties such as loss of lives due to depression and peer pressure. That said, people also ought to live lives that are purposeful to them since the society is not responsible for what happens to them. Biblically, we ought to live a life that is pleasing to God more so since He is the giver of life. In a Christian perception, moral principles can help us greatly in living such a life. Unambiguously, Christian ethics helps a lot in trying to solve our life situations. The Bible is also an important entity which is a key in helping us to grow morally. Utter use of the moral values found in the Bible helps a lot in sorting out our life issues. The Bible states that faith without action is dead. We ought to show God that we have faith in Him and that we trust Him with our lives. Mere practice of showing that you have faith is not that pleasing in the eyes of God but one ought to practice the morals being communicated. Violence erupts in many societies but it is our key responsibility to ensure that peace prevails. We must fight against all odds to live together in harmony. We should always be willing to offer a listening heart to our fellow society members. The Bible teaches us to always treat our neighbors how we expect them to treat us. We should also love our neighbors as much as we love ourselves, but majorly we should love God most. Such a command is quite influential especially to Christians who are, therefore, expected to love and put others before them. Many people do not know what the word of God says. Christians should share the word of God with those who have lost hope in life, those who lead a life that is not pleasing to God and those who choose to be pressured by the pleasures of the world. Ethically, God is pleased when His word is spread all over and more souls come to Him. Introducing new souls to the church also helps in making them understand the word much better. Abiding by the church laws morally is also a major virtue of Christian ethics. By winning souls for God, Christians learn to be servants which is also a command and one of the moral principles of being a Christian. Christians are also expected to abstain from drugs or any other thing that may tempt them to act in evil. The abuse of drugs and falling into temptations does lead to major casualties. The Bible calls our bodies are the temples of the Holy Spirit. Using drugs interferes with our being pure and as Christians we ought to teach ourselves and others to practice self control. Abstaining from drugs and temptations makes us not sin before God. At times it is hard to do so but through consistent prayers, we can ask God to step in and give u strength to overcome the temptation to sin. Knowledge of the scripture is an important virtue of Christian ethics. People are usually undecided on whether what they are doing is right or wrong. Some people end up doing the wrong thing due to lack of knowledge of what is expected. However, Christians need to immerse themselves deeply in the Bible and understand what God expects of them. In conclusion, Christian ethics is relevant today because it fills a void that no material moral system can manage to fill satisfactorily. Christian ethics helps us learn how important is God and how important are His word and His creations.

Marketing Design and Innovation Essay Example | Topics and Well Written Essays - 2000 words

Marketing Design and Innovation - Essay Example The success of international marketing strategies strongly relates to the ways in which companies design and promote their products. Any errors in designing products to meet customer requirements and evolving market trends can lead to failure in capturing market shares and loss in revenues for the companies. The international environment provides the organization with the scope of marketing products to both local and foreign markets. Multiple strategies are adopted by companies to promote their products to these markets either through standardization of products launched in both local and foreign markets or through adaptation in design and features to match the tastes of the foreign consumers (Hill & Allen, 2007). While standardization in design and features provide the customers with a uniform image that is attached with the product, it may fail to satisfy their needs that are influenced by local environment and cultural factors. Hence localization or adaptation to local tastes and preferences is considered a feasible solution by marketers for promoting market shares and growth (Lamb, Fair & McDaniel, 2009). McDonalds – the global brand McDonalds is one of the largest chains of fast food restaurants selling burgers, French fries and host of savories since 1940. The business started with the opening of a fast food outlet in California in the year 1940 and since then the company has grown to become a household name with its presence across different countries (Roth, 2010). The success of the brand is largely attributed to its flexibility in product design and innovation in tastes that has ensured a satisfied customer walking out of its outlets. â€Å"In Germany, McDonalds serves beer with meals. In Israel, the first kosher McDonalds opened in Jerusalem in 1995. In Arab countries, the chain used Halal menus† (Paul, 2008). The respect for local tastes and cultures have earned the company its reputation and contributed to its success in global market expansion strategies. The company operates through a number of franchisees across different market regions. Innovation in product design and marketing mix are key det erminants of the success behind McDonalds. The fast food service chain gained customer loyalty and trust through its creativity in offering new range of products and flavors. McDonalds recognizes the fact that different cultures support varying customer needs and tastes. It is important to identify the distinctiveness in tastes and adapt its flavors to suit the local customer choice and preference. Market demand and competitive advantage The market demand for any product in any region is influenced by the consumer demographics of the region, industry competition, pricing, quality, and service efficiency of the companies. The competitive environment is one of the key aspects influencing market demand for any product. â€Å"Moving from a product and sales philosophy to a holistic marketing philosophy however, gives them a better chance of outperforming competition. And the cornerstone of a well-conceived marketing orientation is strong customer relationships† (Kotler, 1972). Mc Donalds operates in a highly competitive

Define, Describe, Compare, and Contrast a Nurse Practitioner and a Research Paper

Define, Describe, Compare, and Contrast a Nurse Practitioner and a Clinical Nurse Specialist - Research Paper Example Nurse practitioners can work independently of a doctor, and can practice in various settings such as family practice, women’s health, school health, primary care, pediatrics, emergency, geriatrics, cardiology, neonatology, nephrology, and oncology (Mirr & Zwygart-Stauffacher, 2010). A clinical nurse specialist is also engaged in advanced nursing, but she specializes on a specific course to lay focus on a specific population complementing the course of study. A clinical nurse specialist can focus on a certain field, such as post-anesthesia care or certain diseases such as diabetes, hypertension, and pediatrics among others. The nurse can also specialize in working in a specific environment such as an emergence room, a recovery room, an operating room, or a general ward. A clinical nurse specialist also focuses on clinical practice, research, consulting, teaching, and management. While a nurse practitioner usually has good decision-making skills, a clinical nurse specialist is more assessment-oriented and has good assessment skills (Fulton et al, 2010). The two types of nurses always rank at the top in nursing field because they practice advanced nursing. The two are quite similar in qualifications and the environments they work in, and in some countries like Canada, it is quite hard to compare and contrast. Even though the two are quite similar, there are some differences. The two can be compared and contrasted in terms of education, job roles, practice setting and medical practice. Both positions require master’s degree as a minimal qualification. They attain almost similar qualifications and schooling for a similar duration. However, a nurse practitioner must complete and pass a certificate program after the master’s degree to be able to study different fields of medicine. The American Academy of Nurse Practitioners together with the licensing body, the American Nurses Credentialing Center, usually provides this certificate

History of Mexican music Essay Example | Topics and Well Written Essays - 500 words

History of Mexican music - Essay Example Ranchera is considered to be an outgrowth of a son. That has been â€Å"A type of song that was literally sung on a Mexican ranch, ranchera originated in the mid-19th century, just before the Mexican revolution†. Love, patriotism and nature are remained to be the most popular themes for this type of songs. Mariachi is considered to be highly popular style of music in Mexico. It consists of â€Å"at least two violins, two trumpets, a Spanish guitar, and two other types of guitars - the vihuela and guitarron†. Norteà ±o is considered to be a more modern variant of folk music in Mexico. The matter is that â€Å"in the late 19th century European migrants brought the accordion, waltz and polka, from their homeland to Northern Mexico and the U.S. Southwest†. Local bands have adopted these instruments and establish a new genre of music.As for the popular Mexican music, there are also a huge number of variations with interesting implications and influence of modern glob al culture. It is possible to distinguish Latin alternative, Mexican Ska, Rock and Pop music as the basic directions of modern music.Latin alternative is considered to be a â€Å"music created by young players who have been raised not only on their parents' music but also on rock, hip-hop and electronica†. The wave of Mexican Ska has started in the 1960s when young bands and big orchestras intend to recorded ska tunes and covers of Jamaican hits. The most popular groups are Dilemma, The Chasm, Xiuhtecuhtli, Disgorge, Brujeria, Transmetal, Hacavitz, Sargatanas, Mictlayotl and others.

American Education Continues to Discriminate against Minority Groups Essay

American Education Continues to Discriminate against Minority Groups - Essay Example   The slave masters did not want that since it would have led to the abolishment of slavery, which was a source of cheap labor. The American education system still discriminates against the minority groups in different ways than it used to in the past. This is the main reason why there are still very few minority group members working in the civil service as compared to their population numbers. The chances that the members of the minority groups have in realizing their dreams are strained since they have to overcome many obstacles most of which their majority peers do not have to deal with. These obstacles are usually related to discrimination because of being a member of a minority group (Douglass 2). This then increases the chances for the minority members to drop out of school and become poor. According to statistical data, African Americans have twice the chance of becoming poor as compared to the white majority. The education system also pushes them towards the justice system through continued discrimination. This leads to the statistical confirmation that members of the minority groups are eight times more likely to be convicted as compared to their white counterparts on serious crimes that mostly involve drugs. With respect to education level, statistical data indicates that an approximated 75% of blacks have managed to acquire post-high school education while 85% of whites have managed the same (Deutsch 14). This indicates that the chances given to both groups are different, as fewer opportunities are given to minorities in economic, political, and social positions. This can be backed up through the idea that the number of minorities in these positions is not proportional to their population. The chances of being admitted to universities are also very slim for minority groups.     

Online sex offenders Essay Example | Topics and Well Written Essays - 1000 words

Online sex offenders - Essay Example One of the studies revealed that majority of the online sex offenders have testified to contact sexual activities with their victims who are majorly children. For this reason, all online sex offenders should be held accountable for their actions by facing the full wrath of the law. Furthermore, they should be monitored even after serving their sentence because most of them tend to repeat the same offence. There are two types of online sex offenders; type one are those who knowingly take advantage of the innocence of the minors to seek for sexual activities. The second group is the offenders who unknowingly interact with the minors thinking that they are adult. This second group is tricky because the children propagate the act. However, irrespective of the group, all of them are liable for prosecution because it is believed that all the adults must practice responsible sexual relationships. The online sex offenders upon realizing that their prey is a child they employ various tactics with the sole purpose of winning their trust. Majority of them start with an informal introduction where they portray themselves as humble, reliable and trustworthy individual who can be available to assist the minor in handling emotional issues. After getting to know the minor, the offender takes advantage of them by using the information gathered to seduce the child. At this point, the offender exchange pornographic materials such as the videos and pictures to the minor with the goal of luring them into sexual activities.in addition, some even organizes with the minors for meeting where they engage in physical sexual activities. Lack of proper protection laws provides a platform for these culprits to proceed with this vice without being held accountable. Minor solicitation is acts where by individuals who are more than eighteen years old utilize internet to involve minors in sexual activities. The law dictates that there

Multi-family Affordable Housing Developments Research Paper

Multi-family Affordable Housing Developments - Research Paper Example Before analyzing several studies that indicate these findings, it is important to take a look at the background of the problem. At the dawn of the twenty-first century, the United States was in an era of previously unknown prosperity. Per capita income, stock prices and unemployment rates were at their best levels in the country's history; however, there was not enough affordable housing for those sectors of the population that needed it. Victoria Basolo wrote, â€Å"Because of cuts in federal spending on housing, paired with spiking home values in major cities due to the period of prosperity, those at the poorest end of the spectrum began to suffer† (445). Prices for rent soared; certainly, the poorest suffered the most as leases came up for renewal, which altogether led to a major housing affordability crisis (Basolo 451). According to Ma Thi Nguyen, â€Å"[a]stounding numbers of extremely low- and very-low-income households having 'severe housing problems'...spurred a plea to the building community to look beyond making a profit† (Ma Thi Nguyen 16). Another factor in this crisis was the opposition that began to build in communities throughout the nation toward the construction of new affordable housing units. ... What this meant that people who needed affordable housing were not able to find the shelter they deserved, even though they were willing to work hard and contribute to the economy. Before going into detail on some of the studies, it is worth taking the time to discuss the meaning of the term â€Å"affordable housing.† This can have many different connotations, but when it comes up in the context of the decline of property values and the â€Å"NIMBY† issue, the aesthetic considerations of the unit, or the physical structure, come into question. For those who oppose affordable housing, they think of it as a separate form of living space. However, within the academic community, when the term â€Å"affordable housing† comes up, it has much more to do with the ability of people to afford to live in that house. According to HUD, housing is affordable if a household does not have to pay more than 30 percent of yearly income to live there. This term has some fluidity, th ough, as there are people at many different points on the socioeconomic spectrum who pay more than 30 percent of their income for rent or mortgage payment, and so there must be some combination between that 30 percent line and having a low income. Several different types of studies have looked at this issue. The earliest studies that analyzed the effect of affordable housing on property values utilized a test versus control area methodology, and took place in the late 1980s. This paradigm involves finding neighborhoods that have units of affordable housing and comparing them with neighborhoods that are similar in terms of a number of characteristics but do not have affordable housing units. The relative property values are calculated to determine

Online sex offenders Essay Example | Topics and Well Written Essays - 1000 words

Online sex offenders - Essay Example One of the studies revealed that majority of the online sex offenders have testified to contact sexual activities with their victims who are majorly children. For this reason, all online sex offenders should be held accountable for their actions by facing the full wrath of the law. Furthermore, they should be monitored even after serving their sentence because most of them tend to repeat the same offence. There are two types of online sex offenders; type one are those who knowingly take advantage of the innocence of the minors to seek for sexual activities. The second group is the offenders who unknowingly interact with the minors thinking that they are adult. This second group is tricky because the children propagate the act. However, irrespective of the group, all of them are liable for prosecution because it is believed that all the adults must practice responsible sexual relationships. The online sex offenders upon realizing that their prey is a child they employ various tactics with the sole purpose of winning their trust. Majority of them start with an informal introduction where they portray themselves as humble, reliable and trustworthy individual who can be available to assist the minor in handling emotional issues. After getting to know the minor, the offender takes advantage of them by using the information gathered to seduce the child. At this point, the offender exchange pornographic materials such as the videos and pictures to the minor with the goal of luring them into sexual activities.in addition, some even organizes with the minors for meeting where they engage in physical sexual activities. Lack of proper protection laws provides a platform for these culprits to proceed with this vice without being held accountable. Minor solicitation is acts where by individuals who are more than eighteen years old utilize internet to involve minors in sexual activities. The law dictates that there

Universal Accounting Approach &Cross Border Investment Essay

Universal Accounting Approach &Cross Border Investment - Essay Example Without these accounting standards each and every business entity would have to develop their own accounting standards that would make the comparison of financial information of different business enterprises difficult. The interests of the financial activities of the individual and institutional investors have become global recognizable and there has been active involvement of various organizational bodies for the development of a widely accepted accounting framework beneficial to the investors. The existence of an efficient and liquid capital market can only be possible, if the investors are provided with transparent, relevant and reliable information. Introduction: Universal Accounting Approach &Cross Border Investment The corporate sector is facing certain complexities in terms of corporate governance and financial reporting and has also affected the US Capital markets. The current financial community is devoid of strong framework, which can integrate the systems altogether and d evelop a global financial reporting language. The silver lining in the current complexities would be the sudden and tremendous progress towards the achievement of a global financial reporting language. The development of a global financial reporting language would be the establishment of a strong financial framework, which will comply with the universal accounting standards and regulations. ... e International Accounting Standard Board (IASB) and International Accounting Standard Committee Board (IASC) has contributed significantly to the outcome of the organizations. These boards are endowed with activities and tasks for the development of accounting standards, which comply with the current accounting environment (Beck, Kunt and Levine, 2002). The study will lay emphasis on the accounting standards developed by leading organizations, associations and their contribution towards the betterment of the economy. The author of the study will also highlight the accounting techniques, significantly for the cross border and regional investments. Finally, the study will conclude with the summary of the existing environment market with the application of the accounting standards and tools. Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB) The IASB and FASB have been working in unification since the year 2002 and the two boards have co nverged their required tactics for the development of several accounting and investment projects. It is one of the non-profit organizations, whose primary purpose is to formulate certain accounting principles within the US region for the interest of the common people. It was established in the year 1973. The boards helped in establishing the accounting standards and regulations for educating the issuers, auditors, government and various other users. Some of the main objectives of the board would be to improve the utility of the financial reporting for the guidance of varied users, develop standards for the current business organizations, identify reports in the accounting process and promote international convergence of accounting standards in compliance with the quality of financial

Teenagers and Tattoos Essay Example for Free

Teenagers and Tattoos Essay In Andre’ Martin’s (2012) article, â€Å"On Teenagers and Tattoos†, he discusses the different reasons as to why adolescents would choose self expression by obtaining a tattoo or a piercing and how society views them, as well as how they view themselves. Martin deliberates many diverse reasons as to why teenagers choose to utilize their body as a canvas for art forms, or whether or not they are in a state of ignorance due to rebellion and self-acceptance. Martin conveys many innumerable reasons in this article concentrating on an individual’s right to express them as they see fit. Some teens tattoo or pierce themselves simply due to acceptance from acquaintances, others just to rebel against society. Some juveniles feel that in order to be socially accepted, one must prove to society that tattoos are merely a way of expression. Some teens struggle with different pressures amongst their peers. Martin channels in this article of a teenagers role in society and what part a tattoo plays and how one would deem themselves. He conveys the struggles of our youth at attempting to show individualism, not thinking of the consequences of their actions. Not only are peer pressure and social acceptance an important factor, but being able to choose and interpret ones character lies to be an esteemed part of a teenagers journey though life. The endeavors of these young adults, as conveyed by Martin, prove to be a healthy decision or an ignorant one. Many of these adolescents yearn for acceptance, but do not think of the consequences that follow, for what seems to be an ample conviction at the time. I knew from my own experiences that  obtaining a tattoo as a teenager weren’t for social acceptance; it was succumbed by peer pressure and the value of expression. Being a teen with strict parents, there really wasn’t room for individuality, so once I was old enough to make my own decisions, I, along with some of my acquaintances, seized the opportunity to create my character. Tattoos do become addictive because as aging takes over, one would find more and more ways to make a statement. Commemorations, beauty, and art take over a blank canvas. Starting this wondrous migration from a reserved teenager to a polished individual, the possibilities are endless. It wasn’t for social acceptance; it was all abo ut individualism and creativity. The different markings were simply distinctiveness and an extenuation of one self. Martin plainly speculates the reasons that teenagers chose to tattoo and pierce their bodies. Whether it’s for social acceptance, a form of art, individualism, or ignorance, each one has their own way of executing one’s identity. Although teenage angst can be redundant and tend to overrule, expressionism and individuality are more important than any trait when finding ones personality. If it takes marking parts of the body, for any reason, simply because your mind is intelligent enough for a decision of this magnitude, then it should be completely admissible in society; therefore, socially accepted. As for making a horrendous judgment at an early age, the youth of today have chosen to accept the terms at that particular moment in time. Frankly, just to show that they are in control of their own bodies and minds and are fully capable of making rash decisions, without fear of judgment. References Martin, A. (2012). On teenagers and tattoos. In M. Kennedy et. al. Baker College Composition: A Custom Approach (pp. 320-323). Boston, MA: Pearson Learning Solutions

Teaching Philosophy as Education and Evaluation of Thinking Essay

ABSTRACT: Teaching philosophy and critical thinking is one of the main ways to clearly reaffirm the value of human persons and of goodness and freedom. It is not sufficient to propose a philosophical message, but we must teach it systematically (curriculum) with a real synergy between teachers and parents. We must also build a curriculum, which includes an evaluation model based on clear goals and objectives: the intermediate and final evaluation and assessment will enable us to be sure that we have reached our aim. It is also necessary to verify every step, evaluate it and compare it to the criteria (general project, goals, objectives) we put in our mind and use in our teaching. This critical evaluation needs methods and some teaching instruments described herein. The final philosophical education will be much stabler and assure us about our scientific and formative project. I. Teaching Philosophy Philosophical thinking includes an educational dimension, according to the dialogical structure of human thinking. First of all a preliminary question: is philosophy teaching and learning possible? This is the main problem, from Socrates to today: if a science exists and can be transmitted: without any objective and universal philosophical knowing about justice, goodness, truth, man becomes the measure of all things (according to Protagoras; science becomes sensation and human knowing is under subjectivism. But it's possible to get truth by dialogue: then it is also possible teaching and philosophically thinking using argumentation and research of universal ideas, transcending simple and unfounded opinions (CIFUENTES, 1997 #4922). This thesis, from Plato to Kant and German idealism (Fichte, Schelling, Hegel) seems the main scient... ...Three Tests of Critical Thinking, in  «Journal of Experimental Education », 29, 2, Dec, 177-182, 1960. RUST V. I., JONES R. S., KAISER H. F., A Factor-Analytic Study of Critical Thinking, in  «The Journal of Educational Research », 55, 6, 252-259, 1962. SMITH B. O., The Improvement of Critical Thinking, in  «Progressive Education », 30, 5, March, 129-134, 1953. WALLEN N. E., HAUBRICH V. F., REID I. E., The Outcomes of Curriculum Modifications Designed to Foster Critical Thinking, in  «The Journal of Educatinal Research », 56, 10 (Jul-Aug), 529-534, 1963. WATSON G., GLASER E. M., Watson-Glaser Critical Thinking Appraisal, Harcourt, Brasce and World, New York 1964. WILSON D. G., WAGNER E. E., The Watson-Glaser Critical Thinking Appraisal as a Predictor of Performance in a Critical Thinking Course, in  «Educational and Psychological Measurement », 1319-1322, 1981.

Ashes of Izalco-bookr report :: essays research papers

ASHES OF IZALCO By Claribal Alegria and Darwin J. Flakoll   Ã‚  Ã‚  Ã‚  Ã‚   I found the beginning of this book quite confusing. I had a difficult time discerning who the main characters were and what was the plot. I also wasn’t quite sure when the Mother had died and it wasn’t until later that I realized the reason that Carmen was present was because she had traveled home for her mother’s funeral. However, once I got into the book and started to put the characters in context, I really began to enjoy it. This book has very sad overtones. It is concerned with the human struggle for happiness in life, or maybe just contentment. Just about every main character, present and past, seems to be involved in some inner turmoil. Carmen is struggling with her own identity and her unhappiness in her marriage to Paul. She feels she plays a role of dutiful wife as she was brought up to be, but that the marriage really has no strong foundation and she and her husband have nothing in common. Possibly a repetition of her parents’ marriage? She admits to being convinced by her husband to have an abortion. This must have been very traumatic to reconcile with her Catholic upbringing as she refers to it as â€Å"a crime†. She is searching throughout the narrative for answers to her questions. What has become of her? What should she do about her marriage? Her father? And one of the most pressing questions is her struggle to understand why her has mother left the diary to her? There are no clear answers for Carmen. As she searches for answers she is also experiencing the very early stages of the grieving process. She is angry. She doesn’t like at all that her mother has altered her view of her as a parent. Don’t we all think that our parents never make mistakes or have questions in their own lives? If Isabel had left the marriage when she was a child, Carmen would have been forced to deal with the issue of an imperfect world with imperfect people. As she travels through some very poignant reminiscences, she admits to her own self-absorption as a child. As an adult, she reflects on now seeing her parents more clearly as individuals. I, too, have personally had this experience in seeing parents differently from the adult perspective. Carmen appears to be wearing a mask in her own relationship that shows a repetition of her mother’s life.

Irish Violence and the Troubles Essay

In this essay I will examine the effect of silence during the ‘troubles’ on individual and national identities; with particular interest to Seamus Deane’s Reading in the Dark, Tim Pat Coogan states that the term â€Å"Irish Troubles† refers to a whole history of violence and colonialism that Ireland has endured, over the last thousand years. ‘To the physical force school of Irish nationalism the Norman coming is generally regarded as the starting point for ‘eight hundred years of British oppression’’ (Coogan, 1996, p. 43). In addition to this, he explains that the term ‘troubles’, is now directed to the modern, twentieth century troubles. They mainly occurred during 1960 to 1998. The reason for the violence and resentment in Northern Ireland is due to the divisions between the nationalists (Roman Catholics) and the unionists (Protestants). The nationalists identify Northern Ireland as part of Ireland, not a separate country, and not another colony of the United Kingdom; whereas the unionists have great allegiance to Britain and regard their position as part of the UK with pride (Coogan, 1996, p. 1). But the Irish agony had been building up slowly also, rooted in complex factors, one of which geography, pre-dates the dawn of history: others involve the outworkings of two forms of colonialism, those of Mother Church and Mother England (Coogan, 1996, p. 1). Discrimination also factored into the tension between the two groups. The unionists rule over Northern Ireland affected most Catholic lives negatively, as they were a minority; they were discriminated in areas of employment, housing and education. Internment or also known as Operation Demetrius is one key issue that contributed to the beginning of the ‘troubles’ (Coogan, 1996. 30). This was introduced by the British Army and the Royal Ulster Constabulary; it involved arresting anyone who was accused of being against the professional military force immediately, without trial. These aspects stirred resentment from the nationalists and inconsequence caused violent rebellion (Coogan, 1996, p. 145). Thus, the violence that was carried out during the ‘troubles’, was chiefly by the IRA (Irish Republic Army), the Ulster Volunteer Force, the British Army and The Royal Ulster Constabulary (Coogan, 1996, p. 18). The aggression of the ‘troubles’ constructed Northern Ireland to be a place of great instability and tension. In his book The Wretched of the Earth, Frantz Fanon comments on the state of the colonised mind. Fanon was a psychiatrist and a theorist of post-colonialism. His work essentially centred on the developing countries, particularly Algeria. In order to break away from colonisation, Fanon advocates violence to the colonised and he is renowned for this factor (Fanon, 1967, pp. 10-11). His main concern is his patients, who are mentally ill. In his final chapter â€Å"Colonial War and Mental Disorders†, he explains that his patients suffer not merely by war but also from a colonial circumstance (Fanon, 1967, p. 235). But the doctors described it by portraying as a congenital stigma of the native, an ‘original’ part of his nervous system where, it was stated, it was possible to find the proof of a predominance of the extra-pyramidal system in the native. This contracture is in fact simply the postural accompaniment to the native’s reticence, the expression in muscular form of his rigidity and his refusal with regard to colonial authority (Fanon, 1967, p. 35). It is this colonial circumstance that inevitably yields the ‘native’ into a nervous, mental state. Fanon pays close attention to language and asserts that language is taken away from the colonised subject (Fanon, 1967, p. 194). The language of colonising involves removing the ‘native’s’ language and speech. Consequently, the colonised is silenced, and this is an oppressive act. ‘Silence’ is defined in The Oxford English Dictionary as an ‘absence of sound’ and ‘speech’; it can be an evasion of discussing something in particular, or it can be something that is forced upon (Soanes and Stevenson, 2008, p. 1342). Sara Maitland, author of A Book of Silence, attempts to understand silence and claims that the OED’s definition is far too indistinct (Maitland, 2008, p. 25). She explores the essence of it in several ways; her own life, history, religion, literature and travel. It is apparent from this book that ‘silence’ is an ambiguous phenomenon that consists of both positive and negative dimensions. Silence is abstract and transforms itself; it can be relative or a complete absence. Maitland observes that it is generally recognised negatively, her friend writes in a letter that, ‘silence is the place of death, of nothingness’ (Maitland, 2008, p. 8). She justifies that silence is only negative when it obstructs. Maitland describes the three forms of ‘interferences’; a subject’s tongue is cut out then they are silenced; if someone is imprisoned, they are silenced, since any noise they make will not be heard; if speech is construed as ‘worthless’ and ‘meaningless’, then it is silenced (Maitland, 2008, p. 29). This is very effective and useful for your average oppressor: calling someone ‘mad’, for example, means they can say what they like but no one will hear – this was the sort of silencing the Soviet Union went in for (Maitland, 2008, p. 9). This form of silence interrupts speech and creates a barrier that subjugates the potential speaker. It is oppressive and in effect it becomes a metaphorical prison. Seamus Deane’s novel Reading in the Dark was published in1996, two years before the end of the ‘troubles’. The novel is a bildungsroman, as it reports the protagonists’ growth from child to an adult, so the reader witnesses the protagonist’s youthful innocence transform with experience, as he comes of age. The narrator is an Irish Catholic boy who is growing up in Northern Ireland, Derry. It is constructed of smaller stories that are dated from 1945 up to 1971, where the protagonist matures into an adult. These stories are fragments of memories, conversations, myths and events that happened in the area. They contribute in narrating the protagonist’s growth from a young child to an adult. Thus with backdrop of the violent ‘troubles’, the narrator develops his understanding of who he is, by unearthing a profound family secret (Deane, 1996). Deane complicates the whole novel by playing with ‘silence’. The style of narration is one of the key methods that he employs to do this. Before the narration begins, the title ‘Reading in the Dark’ indicates towards a narrative of silence and so to a narrative that will be indecipherable. As mentioned before, this novel is a bildungsroman, a story of self-discovery and identity. Ensuing this, to read is to understand, and so the protagonist will understand and discover himself by ‘reading’. However, ‘reading in the dark’ is a paradox, as it is impossible and in result self-discovery is silenced. The opposite of dark is light, and light is generally associated with illumination and knowledge (Farquharson, 1999, p. 101). Whereas, darkness contains an absence, so it becomes the visual equivalent to silence. Deane implies through this understanding of the title that the unfolding of the narrative will be an intricate and complicated process. This displays that the colonial landscape of Northern Ireland and the ‘troubles’ create identity as problematic. Pre-eminent among them are the disfiguring effects of both colonialism and postcolonial nationalism alluded to above, the crisis of self-representation produced by colonialist discourse, and the dynamics of power and resistance, history and memory, language and identity within colonial relations. Read from postcolonial perspective, the novel could be described as an exploration of the problematic process of identity formation in a colonialist context (Harte, 2000, p. 152). As a result, Deane deliberately confirms through his title that self-discovery and understanding of identity is furthermore complex in a colonised state (Fanon, 1967, p. 182). In consequence, darkness obstructs light and silence obstructs articulation. Therefore, silence hinders the narration.

Operations Management in Daimond Manufacturing Essay

Definition Operation Management is the activity of managing the resources which produce and deliver goods and services (Slack et al, 2010). These activities commences from the very initial production stage of information gathering right up to the final stage of consumer consumption of the product. Every organization does operation management even if they do not notice it. All organizations produce goods and/or services and to create goods and/or services, the organization must perform a number of operations which must be effectively and efficiently managed. 1. 2 Role of Operations Management Operations Management is of prime importance in all sectors, cells, functions, units and groups within the organization. An organization is a system and according to the business dictionary, (http://www. businessdictionary. com/definition/system. html) a system is ‘An organized, purposeful structure that consists of interrelated and interdependent elements (components, entities, factors, members, parts etc. ). These elements continually influence one another (directly or indirectly) to maintain their activity and the existence of the system, in order to achieve the goal of the system’. Read more: http://www. usinessdictionary. com/definition/system. html#ixzz2QSyXAP1f . All employees are part of this system and have a common interest in making the consumer to receive goods and/or services in the best way possible. So I will say every manager in every part of the organization is to some extent an operational manager. According to James (2011), the role of operations manag ement is to manage the transformation of an organization’s inputs into finished goods and services using processes. Processes are actually present in all areas of the organization from Human Resource to Finance to Marketing to Procurement etc. 1. The ‘Input – Transformation – Output’ process Resources can either be transforming resources or transformed resources. After the transformation process is complete, transforming resources give rise to transformed resources. According to James (2011), there are 2 main types of transforming resources: * Facility which comprises of land, building, plant and equipment. * Staff which comprises of everyone involved in the operation process. There are 3 main types of transformed resources: * Material. Transformation can be physical (manufacturing), by location (transportation), by storage (warehousing), or by ownership (retail). Information. Transformation can be by property (accountant’s information), by p ossession (market research), by storage (libraries) or by location (telecommunication). * Customer. Transformation can either be physical (plastic surgery), by storage (hotel accommodation), by location (airline transport), by physiological state (hospital), or by psychological state (entertainment). Input Output Input that will be transformed * Material * Information * Customer Input that will transform * People * Facility * Goods * Services Transformation Input Output Input that will be transformed * Material * Information * Customer Input that will transform * People * Facility * Goods * Services Transformation Figure 1: The ‘Input-Transformation-Output’ process 2 Operations Strategy 2. 1 Definition Strategy is defined by Johnson et al, (2008) as ‘the direction and scope of an organization over the long term: ideally, which matches its resources to its changing environment and in particular its markets, customers or clients so as to meet stakeholder expectations. ’ 3. 2 Levels of Strategy Strategy can be viewed from 3 levels which are: The Corporate level: This level looks at the long term position of the company. It answers questions like ‘where will the organization be in 10 years? Or are we going to launch a new product in a new market? ’ The Business level: This level looks at the market and is concerned with the goods and services which the organization has to offer. It answers questions like ‘how do we compete? ’ The Functional level: This level deals with the functional aspect of the organization like finance, marketing, human resource etc. It answers questions like ‘how do we manage our financial resources’. . 3 Operations Strategy Operations strategy is the total pattern of decisions which shape the long-term capabilities of any operation and their contribution to overall strategy, through the reconciliation of market requirements with operations resources (Slack and Lewis, 2011). A 5 step structure has been designed by Hill (2005) so as to design and understand a goo d operation strategy. The steps are as follows: 1. Define Corporate Objectives Here, long term objectives are set-up so as to give the company balance and a good direction. At this stage, Sparkle does environmental scanning and the company also looks at its core competences, core processes and its global objectives. Performance Indicators (KPIs) are also established here so as monitor the accomplishment of these objectives. Top management uses a number of models which includes PESTEL, SWOT and Porter’s 5 forces. See appendix A. 2. Set Marketing Strategies Here Sparkle identifies the market it wants to compete in and then it looks on how to compete in these markets. Ansoff’s matrix is used. | New Product| Existing Product| NewMarket| Diversification| Market Development| Existing Market| Product Development| Market Penetration/ Market Growth| Figure 5: Ansoff Matrix. Source: Kaplan Financial Ltd, 2008. Sparkle uses the market penetration/market growth pathway for now. With time, they will start manufacturing out of the UK thus implementing the market development strategy. It is yet not known if they are thinking of one day starting up the production of a new product. 3. How do we gain competitive advantage? At this stage of Hill’s structure, the organization is to find ways to make its product win other products in the market. For this to happen, the organization must have a base to make its competition and this base is usually one or more of the following performance objectives: speed, quality, cost, dependability and flexibility. See chapter 3. Sparkle uses the above performance objectives to gain competitive advantage but it must be noted that, competitive advantage must: * Be real * Add value (to the consumer) and * Be difficult to imitate. 4. Choose a delivery system Here, the organization has to choose an appropriate delivery system so as to meet up with speed and maybe dependability. In Sparkle, most orders are icked up by the customer but if not, Sparkle uses their vans which have a high level of security for close distances or they post the jewelry for faraway distances. 5. Choose your Infrastructure The company at this phase has to choose all necessary infrastructures that it has to obtain so as to gain an edge over its competitors in the market. Different organizations in different industries wi ll need different types of infrastructures. But in the diamond manufacture industry, the infrastructures are almost the same and can hardly give competitive advantage. 3 Performance Objectives In the present congested and very competitive business environment, companies must do something extra so as to stand out of the crowd. For them to do this, they must react to what customers value and these fall into the following category. They are called performance objectives. 1. Cost 2. Quality 3. Dependability 4. Reliability 5. Speed Sparkle is aware of the tight competition in the diamond market and it takes its performance objectives very seriously so as to gain competitive advantage. Before achieving the above performance objectives, they must achieve the 4 Cs (see appendix B). * Cost. The principle of cost is doing things cheaply. Sparkle changes its processes, its materials and its suppliers every now and then so as to operate on a lower cost scale. They buy rough diamonds directly from the companies who buy them from the mine and sometimes the make orders directly from the mine so as to reduce cost because the more intermediaries there are, the higher the final price. They sometimes buy more rough diamonds than what the actually need so as to gain discount for bulk buying. They automate most of their processes to reduce the number of hours worked by human beings thus reducing total wages. Quality. This involves producing durable high standard error-free goods that consumers perceived to the good. In the fashion business, quality is king because consumers are becoming more conscious of what they wear. One can say that everything in the diamond industry is of good quality so in this kind of high standard industry, quality is not the issue but superb quality. Spark le buys the best of the rough stones which are hand-picked one after the other so that their final product will be of the best quality and they will have very little waste during production. * Dependability. This is doing everything on time so as to keep commitments and promises made to customers. Sparkle has a track record and reputation of never keeping its customers waiting. Customers’ diamonds are always fully processed before the pick-up date. Customers love coming to this organization because they know they can rely on them when it comes to delivery. There was a scandal in March 2008 in Real Diamonds where a couple arrange for their wedding rings costing thousands of pounds to be manufactured but the company was unable to meet up with the due date so the couple had to use different rings for the wedding. Flexibility. This is being able to change what you produce or how you produce it. Sparkle is very flexible in regards to their products because they produce apparently anything requested by the customer. We pride ourselves on being different, you won’t find our jewelry just anywhere, we appreciate that you want something special to you (Source: sparlediamonds. com/abo ut). They manufacture dressing rings, marriage rings, engagement rings, necklaces, earrings, bracelets, bangles and designers jewelry out of diamond. Over the years, they have come up with different diamond designs thought by others as impossible and have now gained a name as being the company that uses diamond to manufacture anything and everything. On the other hand, their production process is flexible too but not very flexible. They change little bits of their production process all the time to cut down cost and to increase the quality of the diamonds but this change is never a big change (process improvement). Figure 5: Different items made out of diamond. Source: * Speed. This can be described as how responsive an organization is to the customers’ demands and complain. It is a measure of the time between a customer’s order or complain to the time when that customer’s order or complain is sorted out fully. Sparkle is very fast in dealing with complains. Any customer who comes to the company with a complaint is not allowed to leave when the matter concerned has not been resolved. Complains made online take a maximum of 2 working days to be dealt with and those by post takes a little more time. Figure 5: Different colors of diamond. Source: 4 Product Design . 1 Definition Product/service design is the process of defining the specification of products and/or services in order for them to fulfill a specific market need (Slack et al, 2009). According to Russell and Taylor (2009), new product designs can provide a competitive edge by bringing new ideas to the market quickly, doing a better job of satisfying customers’ needs, or be ing easier to manufacture, use and repair. Product design is of great importance in any organization because consumers are becoming more and more conscious of the products they consume and their contents. Almost everybody in the organization is involved in product design because bringing in a new product design is not just about the market requirement but it is also about anticipating future demand and this needs imagination and creativity. In coming out with a good product design, market requirements, technical issues, cost, quality, investment information and the target market must be considered and dealt with appropriately. Diamond design ‘step by step’ Various steps are followed when coming out with a good diamond design. 1. Generating Ideas Ideas to bring up a new diamond designs can come from anywhere and comes from everywhere. Some organizations look only within the organization and come up with a diamond design but this approach is very dangerous because it can easily back fire leading to a poor design. Ideas in Sparkle usually come from: * The customers who will use the product. Most at times, the customer comes to the organization with a design in mind. The design team in the organization then sits with the customer and adds ideas to perfect the customer’s request. * The employees who serve the customers. These groups of persons know exactly what customers wants because they are the people who take customers specifications, demands and complaints. They play an important role in the creation of a new design. * Competitors and any new technology. Sparkle sometimes looks at the designs of its competitors like Avi Paz and tries to modify it so as to create something better than theirs. * Research and Development (R&D) Department. One of their major roles in the organization is to look for new possible designs which will entice customers. It is at this stage that the diamond color, size, weight, cut grade, clarity grade, carat weight, laser inscription and shape is decided. Figure 4: Computer simulated diamond designing in progress. Source: www. sparklediamonds. com 2. Product Screening According to Slack et al (2009), not all concepts and ideas generated will be capable of being developed into products and/or services. Each idea generated is taken and examined to see whether or not they are acceptable, feasible and vulnerable. Fig 5 illustrates. Figure 5| Some typical evaluation questions for marketing, operations and finance. | Evaluation Criteria| Marketing| Operations| Finance| Feasibility| Is the market likely to be big enough? | Do we have capabilities to produce it? Do we have access to sufficient finance to develop and launch it? | Acceptability| How much market share could it gain? | How much will we have to reorganize our activities to produce it? | How much financial return will there be on our investment? | Vulnerability| What is the risk of it failing in the market place? | What is the risk of us being able to produce it acceptable? | How much money could we lose if things do not go as planned? | Fi g 5: Slack et al (2009) Some typical evaluation questions for marketing, operations and finance [e-book] p. 89 3. Preliminary Design At this stage, the design is reviewed by the cutters and polishers to see if the can really produce the diamond and any unnecessary complexity in the diamond’s design is eliminated because such complexities can build cost. For example; there are some unnecessary and unnoticed cuts in a diamond’s design but these cuts could split the whole diamond if not done carefully. Because customers will not even notice the additional cuts and even if they do, they will not be willing to pay an addition for it so the cuts are eliminated. Figure 4: Different diamond designs (drawing). Source: Figure 4: Different diamond designs. Source: 4. Final Design After all the above has been done, a prototype is then created out of glass and tested to see if it meets market requirements, technical requirements and the financial limit. Tangible prototypes are created and virtual (computer simulations) model too to properly assess the diamond before production goes any further. Sometimes, customers are called in to see the prototype and give their feedback from which some adjustments may be made on the product’s design. An after acceptance, diamond cutting commences. Figure 5: Prototype diamond made out of fine glass. Source: 5 Process Design 5. 1 Definition Process design is Sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee time, energy, machines, money) to convert inputs (data, material, parts, etc. ) into outputs. These outputs then serve as inputs for the next stage until a known goal or end result is reached (www. businessdictionary. com). Read more: http://www. businessdictionary. com/definition/process. tml#ixzz2QTQAtoBi When deciding a product design, it is advisable to simultaneously come up with a matching process design. This will entail the flow of the process and Barnes (2008) said that the design of processes is different in all organizations and these designs will be based on the volume and variety of the demand for the product in the market. He further categorized the processes under project, jobbing, batch, line and conti nuous. Types of Processes There are different production processes namely project, jobbing, batch, line and continuous. See Appendix C. Sparkle is in a business of very expensive products which are very small in size so they do jobbing. Customers usually give orders which are produced by the company (make to order). They usually hold little or no fully-processed inventory. The Production Process Diamond ore is sorted by density using X-rays. Before that technology became available, grease belts were used to separate diamonds from the rest of the ore, due to the diamonds’ greater tendency than other minerals to stick to grease. Rough diamonds are then set to be cut as gemstones in the cutting laboratory. A diamond has different cuts and different professional specialize on different cuts. This is the most daunting task of diamond production because a bad cut will cost the company a fortune. Figure 5: Diamond plan before cutting. Source Cutting produces the facets associated with a diamond. The angles of the facets maximize light, giving the diamond its greatest possible luster (dispersion of white light). The cutting process can take as much as 50% of a rough diamond’s weight. Figure 5: Illustration of diamond facets. Source: A number of factors come into play when deciding how a diamond should be cut. X-rays are employed to analyze the stone’s crystallographic structure, its hardness and ability to cleave. The diamond’s flaws are considered, and the cutter decides which to remove and which can remain. Either a hammer or a diamond saw can be used to split the diamond – the hammer is quicker, but the saw is surer. Figure 5: Diamond cutting. Source: A number of institutes in the diamond industry offer courses for diamond cutters, but the bulk and most crucial part of the training for this delicate trade take place during the cutter’s apprenticeship. A diamond may get its final cut from many skilled hands: the diamond marker or designer; the diamond sawyer; the diamond cutter or brute; the cross-worker; and the brillianteer. After the initial cutting, diamonds undergo the polishing stages, usually performed by a technician as the process is a standard one. Polished diamonds are reexamined for flaws, which can be addressed through enhancement techniques or disguised when set in jewelry. Figure 5: Diamond Polishing. Source: Finally, the polished diamonds are sold to individuals, retailers, wholesalers and jewelry shops. Figure 5: Diamond quality check. Source 6 Planning, Control ;amp; Innovation In any good type of project or manufacture to be successful, it must be planned at the very beginning and at the end, it has to be controlled to make sure that the planned processes and cost is not very different from the actual. Businesses must also continuously innovate so as to move line to line with the changing tastes of consumers and to beat numerous designs from competitors. 6. 1 Planning Eur says this about planning â€Å"It lists the phases and encapsulates all the main parameters, standards and requirements of the project in terms of time, cost and quality/performance by setting out the ‘Why’, ‘What’, ‘When’, ‘Who’, ‘Where’, and ‘How’, of the project. † Planning therefore looks at the entire process, product and project but in an imaginary form which has not yet happened but it is wished that it should happen that way. 6. 1. 1 Advantages of Planning 1. It gives direction of what has to be done and how it has to be done. 2. It assigns responsibilities on every person thus answering â€Å"Who does what? 3. A good plan will see problems a project, product or process will encounter before the problem strikes. 4. A plan helps us to manage cost, quality and design side by side with the profit we will want to make on the product. 5. Plans are used to assess how well a product, process, p roject or person has done. 6. 1. 2 Disadvantages of Planning 1. It is usually made up by top management and given to the employees down the management ladder who just follow it. 2. Plans are usually followed to the latter. Even when some changes have to done, it is not because a plan is being followed. 3. Plans are usually just estimates and it has no use in turbulent economic environments as the plan and the actual are usually very different. 6. 2 Control Control involves measuring the actual results against the plan and then taking action to adjust actual performance so that it moves in line with the plan. So in other words, control is only possible when we have a plan. Control has a feedback phase and this involves adjusting the actual to move in line with the plan or reporting differences between actual and budget so that there may be no such discrepancies in the future. 6. 3 Innovation Innovation is defined by the oxford dictionary as â€Å"changing something established by introducing new methods, ideas or products. † Just like there is no control where there is no plan, there is no innovation where there is no control. They all rely on one another. After control has been done, feedback is sent back and improvement or innovation is made. But in the complex business environment operating now, innovation just not just come from within the company but from outside the company like from competitors and especially from the consumers due to the rapid change in customers taste, design and fashion. In the diamond manufacture industry, there are many different innovative ways manufacturing diamonds and Sparkle has had the following innovations: 1. The Supercut design Sparkle has introduced the innovative supercut design into the industry: a patented ideal emerald cut, with more than twice the facets of a traditional Emerald – providing unparalleled brilliance and fire. The culmination of three years of research, the supercut gives extraordinary brilliance and reflection and this innovation gives Sparkle competitive advantage in terms of having good designs with extraordinary glittering. 2. Precision cutting Since 2010, Sparkle has brought in a technology of cutting the diamonds using computer software and this cut is so exact that less than 0. 000002% waste is created from diamond cutting. Waste use to be about 0. 5% during diamond cutting and this innovation has caused drastic cost saving making Sparkle to be more competitive in terms of cost. 3. Sparkle offers a wide range of jewelry manufacturing processes, including design, modeling, prototyping, grooving, setting, finishing and meticulous quality control; all featuring our own fine diamonds, and designed for clients’ to sell under their private labels. . 4 The ‘Planning – Control – Innovation’ Cycle. From the above notes, it can be seen that planning, control and innovation work together. Sparkle’s cycle looks like this. Plan Procurement of unrefined stones. Process the stones into fine diamond. Sell and make a reasonable gain. Actual Procurement of unrefined stones. Process the stones into fine diamond. Sell and make a reasonable gain. Control Looks at the difference between what was planned and what actually happened. External Information Customer specific design New tastes and fashion Design from competitors Market Research (R&D) Feedback and Innovation Plan Procurement of unrefined stones. Process the stones into fine diamond. Sell and make a reasonable gain. Actual Procurement of unrefined stones. Process the stones into fine diamond. Sell and make a reasonable gain. Control Looks at the difference between what was planned and what actually happened. External Information Customer specific design New tastes and fashion Design from competitors Market Research (R&D) Feedback and Innovation Figure 7. The ‘planning-control-innovation’ cycle. 6. Changes happening in the diamond industry. * Researchers are on the verge of bringing in new materials which reflect light better than diamond and these materials are stronger and more durable than diamond. But, they will be far cheaper than diamonds and this is going to be a big problem to diamond manufacturers as the demand for diamond will surely drop. An example is synthetic stones. * In response to growing concern over illic it trade in conflict or â€Å"blood† diamonds, the United Nations General Assembly established the Kimberley Process Certification Scheme in 2003. This scheme is going to make sure of the source of every single diamond so as to ensure that they are from a genuine source. This happening will increase the price of diamond because more than 55% of diamonds are from Africa and the mines there are operated by very cheap labor and sometimes by slaves, women and children. The UN will come in and stop this practice thus increasing the cost of labor, working conditions and ultimately the price for diamonds. 7 Quality Management Quality is one of the performance objectives and it is taken very seriously by all organizations because if achieved, may give them competitive advantage. Some organizations rely on quality more than others and the fashion and health industry takes quality as primary considering the fact that people want to look good and in good health. Quality is a matter of perception so what can be called quality for A might not necessarily be called quality for B. According to Garvin (1984), the attributes in quality for a product are: * Performance * Features * Reliability * Conformance * Durability * Serviceability * Aesthetics * Other perceptions Parasuraman et al. (1985), on the other hand listed 5 attributes in defining what is quality of a service? nd they are: * Reliability – Are we always going to get on time delivery? * Responsiveness – Are the always going to respond quickly to our demands and complaints? * Assurance – Are we assured of their competence? * Empathy – Does the organization feel and understand customers’ needs and concerns? * Tangibles – Is the physical surrounding conducive? 7. 1 Qu ality in the Organization But in relation to Sparkle, the best definition of quality is that as per Slack et al. (2009) â€Å"quality is consistent conformance to customers’ expectation† and I will say and even surpassing those expectations. Sparkle uses total quality management as their quality management technique. They look for means and ways to maintain and continuously improve quality at each stage of the production process. All employees meet once a month to discuss on how to improve the organization’s present performance. Books by Deming, Crosby, Juran, Hill and other total quality management gurus are in the company’s library and research department for employees to read and be motivated to contribute into the organization’s performance. All employees are made to know that quality and customer’s requirements being met comes before any other thing. The organization has a suggestion box where employees can write any inspiring idea that comes in mind and this box is emptied every day and read by the research staff and it is summarized and sent to the manager examine. 7. 2 The Cost of Quality Quality has a cost which is like a double-edged sword meaning that good quality will have a cost and bad quality will also have a cost. 7. 2. 1 The Cost of Good Quality This is also known as the cost of quality assurance. Sparkle has a lot of this cost because they are continuously always trying to get better in quality all over the organization so as to better serve customers’ needs. The cost of quality assurance is further divided into prevention cost and appraisal cost. * Prevention cost is the cost of trying to make everything right on first attempt and some of this cost are: * Sparkle does not give a command for precious stones and wait for the stones to come. They go to the supplier’s premises and pick the stones one after the other and not in groups to ensure the best stones are taken. The supplier charges more for this. * The cost of designing the jewelry in a computer automated system and running several checks with other very expensive bespoke software before the design is confirmed. Sparkle trains its employees every 6 months and buys books to update them on new technologies and to keep their skills up and awake. * All employees are taught a wide variety of skills so that if a certain employee is not available to do a specific thing, there will always be another to do it. * Appraisal cost is concerned with controlling quality and this is achieved by testing the process before the product is manufactured and testing the product before it gets to the customer. Some of these costs are: * The cost incurred in testing all equipment, machines and ensuring staffs are fit and able before any diamond is processed. The cost of checking the diamond after manufacture by employees and with the use of a computer aided personalized software which is very expensive to make sure that the diamonds are flawless. * The time spent in testing the diamonds ensuring the pass all the set of test before and after manufacture. 7. 2. 2 The Cost of Bad Quality All organizations including Sparkle wants to evade this cost because it is very dangerous and it can even bring down the entire organization in a blink of an eye. The cost of bad quality is divied into internal failure cost and external failure cost. Internal failure cost is cost incurred before the product reaches the customer. Some of this cost are: * The cost of scrap. Diamonds are very expens ive so any little scrap of badly shaped diamond is worth a whole lot. So Sparkle makes sure the best quality diamond is procured and diamond cutting should be not less than perfect. * The cost of reshaping ill-shaped diamonds and gluing broken once. * The resources lost in repairing diamonds. Labor, machine time, and electricity are used which should have if the diamonds were made right the first time. External failure cost arises after the product has been received by the customer and some of this cost include: * The cost listening to customer complaints and responding to them. * The cost of replacing a defective diamond which a customer has rejected. This can cause the organization a fortune. * The customer might have to take the company to court and the organization will pay a huge sum if the lost the lawsuit. Some compensation may run to millions of pounds and could bring the organization to its end. * One of the most dangerous costs is that which we don’t see. An example is the lost sale and contribution. When a customer is dissatisfied, he will most at times not want to come back and he will discourage a potential customer who will discourage another customer to come to us. Saying all this, quality should be treated like an egg in the midst of rocks. 8 Supply Chain Management 8. 1 Definition Supply Chain is the management of the interconnection of organizations that relate to each other through upstream and downstream linkages between the processes that produce value to the ultimate consumer in the form of products and services (Slack et al. 2010). A supply chain is a holistic network starting from the sourcing of material, through its transportation to the organization’s premises, to manufacturing, to storage and warehousing and finally to consumers. So it is a whole system and it works as one therefore is one part of the chain is broken, the whole system will fall apart and consumers’ will not be satisfied. 8. 2 Sparkleâ⠂¬â„¢s Supple Chain Stage 1 Sparkle’s supply chain starts from the diamond mines in Africa which produce more than 50% of total diamonds to mines in India, Russia, Canada and Australia. The mines usually dug very deep but the deepest diamond mine runs for about 160km passing through sand, rocks, and gravel to be blasted drilled, crushed and processed. It should be noted that only 20% of diamonds from mines can be polised and used for jewelry; the rest is used for industrial use. The stones picked here are very rough still with no beauty (see figure 10). Stage 2 Companies and independent buyers go to these mines and buy the rough stones from the mine owners and take them to their premises for processing. These stones are then processed to make them a little bit more presentable so that diamond manufacturers can then buy them and further process them into diamonds. Diamonds at this stage looks like that in figure 11. Figure 8: Trapping stones to look for diamonds in an African mine. Source: Figure 9: A typical unprocessed diamond. Source: Figure 10: Unprocessed diamonds directly from the mine. Source Figure 11: Diamonds which have been slightly processed. Source: Stage 3 Sparkle buys the diamonds in fig. 11 and examines them with the use of a computer aided personalized software. After a series of checks, rejected diamonds will be sent back to the suppliers and the good ones will be cut into different shapes so as to give the greatest value. After cutting, the diamond goes through computer aided software to confirm its perfection and after this, it is polished and cleaned. Sparkle will also buy what the diamonds are going to be fitted on because people will scarcely buy a chunk of diamond. Diamonds are usually fitted on rings, pens, earrings, belts and many more (see figure 14). These things are usually bought from top manufacturers with good design and quality and they are usually very expensive. Figure12: Diamond cutting in Sparkle. Source: Figure 13: Diamond polishing in Sparkle Source: Stage 4 After polishing and the diamond have an unblemished shine, shape and color, it is then taken by the customers. Some of the customers ordered just a few and sometimes even just one special diamond while other big customers like jewelry shops order bigger quantities at ones. It is either Sparkle delivers the diamond to the place agreed by the customer or the customer comes to the organization’s site on an agreed date and after a phone call to pick up the diamond. The supply chain ends after the diamond has reached the customer. Figure 14: Finished diamond ready for the customer. Source: Figure 15: Diamonds bought by jewelry shops. Source: The Mine The Cutting Company Polishing Customers Jewelry Shops Manufacturing The Mine The Cutting Company Polishing Customers Jewelry Shops Manufacturing The supply chain of Sparkle is a good and effective. Its success can sometimes be attributed to the information technology they use. They use the Enterprise Resource Planning (ERP) system which brings in data from all sources and this is used to know when suppliers have diamonds and the variouse categories, to know when jewelry shops are running short of iamonds, and many more (all discussed in chapter 9). Figure 16: Sparkle’s Supply Chain 9 Information Systems As seen in chapter 1, â€Å"Operation Management is the activity of managing the resources which produce and deliver goods and services† (Slack et al, 2010). For these activities to be properly managed, it needs the help of automated process and compu ter aided techniques. Information systems are found throughout an organization and if used well reduce costs and can be a source of gaining competitive advantage. 9. 1 Computer Aided Techniques Sparkle uses information systems in many ways in its business. Listed below are some specialized computer aided programs used. 1. They use Computer Aided Process Planning (CAPP) which gives an optimum layout of the cutting steps and their sequence (this is different for different diamonds). There are many diamond cutting machines and they all have different cutting styles and they are operated by specialist in the different cutting sectors. So the CAPP examines a diamond and gives different possible steps on which machine to use first and which not to use so as to minimize waste and give the diamond the best possible cuts so as reflect light in an optimal way. 2. They use Computer Aided Designs (CAD) to design the shape of diamonds on a computer and finished diamonds can actually be seen even before processing starts. If an error is made in the design, it can be corrected but this could have been impossible without CAD. 3. The also use Computer Aided Engineering (CAE) which takes the drawings and designs from the CAD and test them for perfection. Different test are administered and the flawlessness of a diamond can be confirmed even before manufacture. 4. Automated Material Handling (AMH) system is also used. Diamonds are very expensive and so care must be taken at each step. The AMH system improves efficiency in diamond movement, storage and retrieval. 5. The Laser Security System (LSS) is used where diamonds are kept be it rough stones, semi-processed diamonds and fully processed diamonds. Invisible laser rays crisscross the diamonds and it needs a password to be deactivated. Only top managers have the password and the password of each of them is different making it easy to know who accessed the diamond safe. If someone tries to pass through the laser rays, it can kill or paralyze them and the security alarm is automatically triggered and an automated call goes to the nearest police station. . Security Camera Systems (SCS) make use of Closed-Circuit Television (CCTV) at all times to monitor the whole building especially where inventory is held. 7. The Inventory Control System (ICS) gives detail information about each diamond rough, semi-processed or fully processed held in inventory at any point in time. Management must no go into the safe to see what t hey have in stock because the ICS does it all. This system is also used online to make customers see the diamonds, its specification and all other relevant information. Figure 16: The CAD system used to design a blue diamond. Source: Figure 17: The virtual version of the diamond in fig 16. Source: 9. 2 Pros and Cons of Information Technology (IT) IT is a very necessary tool in any organization be it a big or a small one. IT has advantages and disadvantages. They are listed in Appendix D including ‘Why IT cannot replace Human Beings’. 9. 3 Information Systems ‘Information system can be defined as a set of interrelated components that collect, process, store and distribute information to support decision making and control in an organization’ (Laundon & Laundon, 2006). Most organizations use some form of computer-based technology to accumulate, organize and distribute information’ (Ted, 2011) and Sparkle is not an exception. They use a set of interrelated information systems. 9. 3. 1 Transaction Processing System (TPS) This system is used to account for day by day transactions of Sparkle. It records all sales, purchases, expenses, income, tax, bills paid, equipment bough t and all other transactions performed by organization. This system is also used to account for employee’s attendance, absences, pay, overtime, bonuses, remuneration, and all other things concerning the employees. . 3. 2 Supply Chain System (SCS) This system deals with customers and suppliers. It monitors the stock in the jewelry shops so as to know when to give the shops an offer. It monitors the stocks which are demanded more and those demanded less so as to know when to produce. It tracks frequent and valuable customers and grades them into groups so as know how to give discounts. This system also monitors the stock in the cutting companies. It looks at the new stocks and compares price side by side quality so as to know which supplier to order rough diamonds from. 9. 3. 3 Knowledge Management System (KMS) In Sparkle, all manufacturing processes are recorded and stored in the KMS. Any ideas gotten either by inspiration, customer’s requirement, employees’ suggestions or business intelligence are stored in the KMS for future use. Sparkle is said to be very innovative and has this edge over its rivals because of its mastery of the KMS. When a new employees is recruited, he has 2 weeks probation where he is taught how to operate in the organization and how processes function. Before the implementation and use of the KMS, probation was 3 months so this system has greatly reduces learning time. 9. 3. Management Information System (MIS) This system takes all the information from the above systems and summarizes them into financial statements and reports. It is used by management to make decisions on how to run and control the business. 9. 3. 5 Decision Support System (DSS) This system looks like an advance of the MIS. It takes data from all sources (internal and external) and su mmarizes them for top management to make decisions on the long term plans of the organization. Information from this system appears as statements, reports, charts, graphs, ratios, statistics and trend analysis. . 3. 6 Enterprise Resource Planning (ERP) This can be called the overall system. It takes information from all sources of the organization and brings them together in one large database. From there, required information is taken out and implemented or used to make decisions in Sparkle. It should be noted that all other systems deposit their information in ERP. Figure 18: Example of ERP. Source: LSBF MBA Intake 14, SOM Lecture 3, Session 9, Slide 34. 9. 6 Intranet and Extranet Sparkle uses intranets to deal with its employees and management. Staffs all have a particular passcode which the use and your code depends on your position within the company. Some passcodes can access some areas which other codes can’t. They also use extranets to communicate and share information with customers, suppliers, some competitors and the government. This system is more secured and less vulnerable to attacks as compared to the internet. 10 Job Design It is said that the blood stream of any organization is money and I will say the skeleton holding an organization and making it stand up straight is its workforce. An organization manages resources so as to be able to deliver acceptable goods and services to its customers and one of these resources is its workforce. An organization’s workforce is its most valuable and the most complicated of all its resources because unlike other resources, humans have a mind of their own. To be able to deal with human beings, you must know what they like and this is different for different people but these needs though different are similar. In providing this, it motivates the employees and when motivated, they produce better output eventually yielding higher profits, quality and flexibility. 0. 1 Motivation Motivation is the urge to take action to achieve something or to avoid something (BPP, 2010). Motivation can either be intrinsic (wanting to satisfy an internal urge like being happy to be able to help others) or extrinsic (reliant on tangible rewards like money, fame and power). Continues in Appendix E. 10. 2 Empowerment This is the act of delegati ng work to employees making them feel more superior because of the added responsibility and new accountability. This is good motivation for many employees. ‘Job design is about how people carry out their tasks within a process. It defines the way they go about their working lives. It positions the expectations of what is required of them, and it influences their perceptions of how they contribute to the organization. It also defines their activities in relation to their work colleagues and it channels the flows of communication between different parts of the operation. But, of most importance, it helps to develop the culture of the organization – its shared values, beliefs and assumptions’ (Slack, 2009). In designing any job, the following have to be put into consideration. * Safety. Jobs should be design in a way that it will bring no harm to the employee be it physical, psychological, mental or emotional harm. Workers in the mines especially those in Africa are exposed to a lot of risk and still earn less than the minimum wage. The mine owners wanting to make more profits cut down on cost by reducing expenditure on employees’ safety. The employees of Sparkle all have safety equipment like hats and new ideas are being implemented to make the process safer. The organization has also fully insured its entire staff. * Legal and Ethical Issues. Jobs should be design in such a manner that those doing the job will not go against the law or their code of ethics. * Own time. Job design should create time for the employees to catch up on something other than work. For example visiting new places, being with their families or performing other social activities. Employees working in the mines have little of this, but Sparkle’s employees all have right to a paid holiday and taking permission to be out of work if the need arises. * Employee’s Ability. An employee’s ability to do the job or a range of task should be considered before designing the job. For example; only heavy built men carry cargo from the trucks into the warehouse because of their physical ability to carry heavy weight unlike their colleagues. * Wage and Benefits: In designing any job, the wage and benefits to be paid for the job should be considered if not the employee can be over-paid or under-paid for the job. 10. 3 Division of Labor Unlike traditional production approaches that stipulated that one person should know everything in the company so that he can serve any function, Henry Ford came in with the idea that one man should only know one thing and should be an expert in that thing. He suggested that with specializing in a particular function, the whole organization will be specialized and will give the best quality goods and services. So jobs should be broken down into smaller portions and given to different individuals who will specialize and bring forth quality cost-effective products. 10. 3. 1 Advantages of Division of Labor (Slack, 2009) * It is easier to learn. Short and simple tasks are easier to learn compared with long and complex tasks. This will be very advantageous when training new recruits because training will take a shorter time and it will be better mastered. Automating. Short and simple task are easily automated as compared to long and complex task. * Time. More time is spent on one long task compare to time if that task was broken down. This extra time is as a result of picking different tools up and putting them down, looking for equipment, thinking of what to do next etc. 10. 3. 2 Disadvantages of Division of Labor (Slack, 2009) * Monotony. The same small task will be repeated every hour, week, month and year. This will make the job boring and less fulfilling thus resulting to absenteeism, staff turnover and errors. Over-reliance. If one employee is absent, no other will be able to perform his duty and this may bring the whole production process to a halt. * No flexibility. Employees let to do one particular thing over the years turn to lose the skill of being able to learn another thing. So if the production process was to change, many employees will not be able to cope with learning how to perform a new task. * Physical Injury. The repetitive use of one part of your body let’s say arm or wrist will in the long run cause pain to that part. This is known as Repetitive Strain Injury (RSI). Sparkle teaches their employees a wide range of task during their probation but the employees are assigned to do just one thing when they fully start work. Teaching them a wide range of task is to expose them to the processes of the whole organization so that they can contribute ideas in the development of a department or process which does not involve them. Another reason for giving employees holistic training is to make an employee being able to do an absent employee’s work. This tactic was also implemented because the organization did not want an employee to feel indispensable. 0. 4 Job Design Approaches In coming out with a good job designing, the following approaches should be implemented:- 1. Job Simplification: The organization tries to the range of task and their complexities. Polishing diamond use to be a very complex task at Sparkle but with the introduction of DiamondShines TM a specialized software where diamond polishing is programmed with exact details. 2. Job Ro tation: This is periodically interchanging employees performing different task to do the task of the other. Sparkle does a lot of job rotation and this makes the employees’ job more exciting. Job rotation is successful in this organization because they train their employees to perform a number of task but if division of labor was strictly implemented, this approach could have been impossible because employee A will not have a clue of employees B’s task. 3. Job Enlargement: This involves integrating same level tasks to the ones already performed by the employees to make the job more exciting. This is not practiced in Sparkle. 4. Job Enrichment: This involves integrating different level tasks to the ones performed by the employees. The new tasks are usually higher level tasks giving employees more responsibility and decision making power. Sparkle once a week picks an employee randomly and gives him the power of a supervisory manager so as to see the changes and innovations he is going to bring to the organization. Sparkle also makes employees work in small teams and the organization creates a competitive strain amongst the teams. The competition amongst the teams brings a lot of hard work, efficiency and effectiveness.